No Refund Policy for Not Working Plugin is Absurd

This plugin only gave me frustration and a headache. The trial (200 credits) was conducted smoothly and without error. I was satisfied with the result (the quality of the compressed images and the amount of saved memory were good) and proceeded to purchase 1,000,000 credits, as I had a lot of images that needed to be optimized.

However, after the purchase, the plugin started to behave. The bulk option did not work, i.e., it showed “pending” for hours without any result. Cancelling the process and deinstalling the plugin did not work – the number of optimized images remained the same as it had hours ago. The only way to navigate my large image database was to go through the media library and manually initiate the process, which is a long and frustrating process (and, well, does not justify the significant investment).

The worst part is getting a refund, which is impossible according to their policy. Going through tickets / AI assistant is frustrating, as they show an error “you cannot get cancellation and refund for this plan “. No refund policy is ludicrous – for the product I invested a lot of money on and cannot use?

I have been waiting for a support response for a few days (I have a feeling I will be ghosted), and if there’s no positive result in a few more days, I will open a dispute due to product dissatisfaction to try to cancel the transaction through my bank.

Once again, and to be fair, I think it’s a good plugin with some great results overall. However, it may not be effective if you have a large image database. But the company’s attitude / policy is something I would avoid dealing with.

Update: Since the review, a customer representative has reached out, which is a positive step in itself. However, the response remains unchanged: no refund is offered after the trial, as the client had the opportunity to test the plugin before making a purchase. What does consumer protection for unsatisfactory services think about this? Additionally, the latest ticket containing a full description of the problem disappeared from their system, and, unlike other companies, the company did not send any email confirmation. How convenient.

• This topic was modified 1 month, 3 weeks ago by havocinthekitchen.