Support » Plugin: WordPress Backup and Migrate Plugin - Backup Guard » no refund policy and customer service

no refund policy and customer service

  • moshemask10

    (@moshemask10)


    2 months, 2 weeks ago

    I used backupguard product and migration feature and it didn’t worked. no refund policy and bad customer service. I asked for the manager and got refused by the customer service. I don’t recommend using their product or service! CAUTION!!!!!

Viewing 1 replies (of 1 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    2 months, 2 weeks ago

    Dear @moshemask10 ,

    Firstly, we are very sad that you didn’t have a nice experience with the plugin.

    We would very much like to help you here but since this thread is used for the free version discussion, we cannot discuss the case here.
    The migration you had was with the paid version of the plugin.

    We rechecked the case once again and noticed that the full information on the problem hasn’t been provided so far. Once we have the full information, we will do everything in our power to fix the issue you had.

    We are ready to help you and all of our customers in any way possible, so you can contact us directly to discuss the case resolution further.

    We have many happy users and if you give us a chance, we can resolve the issue you faced.

    Thanks for your understanding. We will be looking forward to receiving your message.

Viewing 1 replies (of 1 total)
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