Support » Plugin: Easy Digital Downloads - Simple Ecommerce for Selling Digital Files » No Receipt Emails When In Test Mode?

  • I am putting the final touches on my site using EDD which is currently in test mode. Do you not receive receipt emails while in this mode and using the PayPal sandbox? Another oddity is that I do not receive the test emails from the purchase receipts config page; so I am assuming something is not configured? Any help?

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  • Plugin Support Daniel

    (@dgoldak)

    Hello @mayhemkrew, sorry you are having problems receiving emails. Although it’s not expected, it’s not uncommon either.

    Please review this document for email related troubleshooting steps: https://docs.easydigitaldownloads.com/article/189-email-receipts-are-not-being-sent

    In short, I would recommend using the WordPress forgot password function to see if you get any email from WordPress. If you don’t, you can reach out to your hosting provider.

    If you do get the reset password email from you WordPress site, I would recommend enabling a 3rd party SMTP third party for email delivery.

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