Support » Plugin: WP eCommerce » No real support

  • Resolved TomMLT

    (@tommlt)


    It is very frustrating to pay for one on one support then get told “thats not my job” – this plugin will always be limited because it has no real support, even when paid for. I installed the plugin on a website and it does not work – the short codes all show up on the site not the content that is supposed to. So i buy a support token thinking they will take a look and help me with some hints or direction. But instead get told “thats now our job” –

    Very frustrating dealing with a product that has no real technical support.

    http://wordpress.org/plugins/wp-e-commerce/

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  • Plugin Author Mihai

    (@misulicus)

    Hey there,
    As stated on the Premium Support page:
    “It is not supports responsibility to correct 3rd party plugins, themes or custom modifications you have implemented. Depending on the nature of the problem a fix may be offered as a courtesy. This is commonly considered a “best effort” attempt. A solution is not guaranteed or implied.”

    Basically support means issues with the plugin. If the plugin works in the default 2010 theme from wordpress then its not a plugin issue but a theme issue. WP e-Commerce is built following wordpress coding standards and if something does not work and its caused by your theme its your theme developers responsability to fix it.

    Regards
    Mihai

    I understand that 100% 🙂 I am merely needing direction as to what is causing it not to work. 🙂 I do not know what is wrong with the theme to determine how to fix it is my issue… 🙂

    and yes, i did scour the documentation but saw nothing on specifics about how to integrate or put hooks into the theme for the plugin if needed.

    Thanks –
    Tom

Viewing 2 replies - 1 through 2 (of 2 total)
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