WP eCommerce
[resolved] No real support (3 posts)

  1. TomMLT
    Posted 1 year ago #

    It is very frustrating to pay for one on one support then get told "thats not my job" - this plugin will always be limited because it has no real support, even when paid for. I installed the plugin on a website and it does not work - the short codes all show up on the site not the content that is supposed to. So i buy a support token thinking they will take a look and help me with some hints or direction. But instead get told "thats now our job" -

    Very frustrating dealing with a product that has no real technical support.


  2. Mihai
    Plugin Author

    Posted 1 year ago #

    Hey there,
    As stated on the Premium Support page:
    "It is not supports responsibility to correct 3rd party plugins, themes or custom modifications you have implemented. Depending on the nature of the problem a fix may be offered as a courtesy. This is commonly considered a "best effort" attempt. A solution is not guaranteed or implied."

    Basically support means issues with the plugin. If the plugin works in the default 2010 theme from wordpress then its not a plugin issue but a theme issue. WP e-Commerce is built following wordpress coding standards and if something does not work and its caused by your theme its your theme developers responsability to fix it.


  3. TomMLT
    Posted 1 year ago #

    I understand that 100% :-) I am merely needing direction as to what is causing it not to work. :-) I do not know what is wrong with the theme to determine how to fix it is my issue... :-)

    and yes, i did scour the documentation but saw nothing on specifics about how to integrate or put hooks into the theme for the plugin if needed.

    Thanks -

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