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[resolved] No real support (3 posts)

  1. TomMLT
    Member
    Posted 1 year ago #

    It is very frustrating to pay for one on one support then get told "thats not my job" - this plugin will always be limited because it has no real support, even when paid for. I installed the plugin on a website and it does not work - the short codes all show up on the site not the content that is supposed to. So i buy a support token thinking they will take a look and help me with some hints or direction. But instead get told "thats now our job" -

    Very frustrating dealing with a product that has no real technical support.

    http://wordpress.org/plugins/wp-e-commerce/

  2. Mihai
    Member
    Plugin Author

    Posted 1 year ago #

    Hey there,
    As stated on the Premium Support page:
    "It is not supports responsibility to correct 3rd party plugins, themes or custom modifications you have implemented. Depending on the nature of the problem a fix may be offered as a courtesy. This is commonly considered a "best effort" attempt. A solution is not guaranteed or implied."

    Basically support means issues with the plugin. If the plugin works in the default 2010 theme from wordpress then its not a plugin issue but a theme issue. WP e-Commerce is built following wordpress coding standards and if something does not work and its caused by your theme its your theme developers responsability to fix it.

    Regards
    Mihai

  3. TomMLT
    Member
    Posted 1 year ago #

    I understand that 100% :-) I am merely needing direction as to what is causing it not to work. :-) I do not know what is wrong with the theme to determine how to fix it is my issue... :-)

    and yes, i did scour the documentation but saw nothing on specifics about how to integrate or put hooks into the theme for the plugin if needed.

    Thanks -
    Tom

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