Title: No rate returned
Last modified: August 1, 2018

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# No rate returned

 *  Resolved [andreu](https://wordpress.org/support/users/andreu/)
 * (@andreu)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/no-rate-returned/)
 * Hi,
 * I’ve configured your plugin but I get this error when I try to place a purchase:
 * [UPS] NO RATE RETURNED, THE REQUESTED SERVICE IS UNAVAILABLE BETWEEN THE SELECTED
   LOCATIONS. (UPS CODE: 111210)
 * I contacted UPS and they say is a problem from your extension and not from them.
   Anyway, they are checking the request and response XML to give me more information.
 * Is there anything you can do? Can you take a look at the XML responses too?
 * Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [pluginhive](https://wordpress.org/support/users/pluginhive/)
 * (@pluginhive)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/no-rate-returned/#post-10548628)
 * Hi [@andreu](https://wordpress.org/support/users/andreu/)
 * Absolutely! To check the for we will be needing complete UPS Request and Response.
   
   Could you please share the XML debug here? So that we can check and help.
 * Note: Kindly remove the account specific info from the request as this is a public
   forum.
 *  Thread Starter [andreu](https://wordpress.org/support/users/andreu/)
 * (@andreu)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/no-rate-returned/#post-10548702)
 * Hi [@pluginhive](https://wordpress.org/support/users/pluginhive/),
    I’ve found
   the problem together with UPS. It seem a misunderstanding with form fields :/
   Thanks anyway for your help and fast response!
 *  Plugin Author [pluginhive](https://wordpress.org/support/users/pluginhive/)
 * (@pluginhive)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/no-rate-returned/#post-10550624)
 * [@andreu](https://wordpress.org/support/users/andreu/),
 * Good to know that your issue is solved!
 * You can leave us a review here, if would like to-
    [https://wordpress.org/plugins/ups-woocommerce-shipping-method/#reviews](https://wordpress.org/plugins/ups-woocommerce-shipping-method/#reviews)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No rate returned’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ups-woocommerce-shipping-method_0073aa.
   svg)
 * [UPS WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/ups-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ups-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [pluginhive](https://wordpress.org/support/users/pluginhive/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/no-rate-returned/#post-10550624)
 * Status: resolved