Title: No public support – unfortunatly.
Last modified: August 30, 2016

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# No public support – unfortunatly.

 *  Plugin Contributor [David Cramer](https://wordpress.org/support/users/desertsnowman/)
 * (@desertsnowman)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/no-public-support/)
 * First, I really appreciate you using Caldera Forms. We really hope you enjoy 
   using it.
 * As per the title, We do not offer Public Support for the Free Plugin. Time is
   costly and with only two of us developing the plugin, we would rather sped the
   time building the best form builder possible.
 * Please see the Plugin Description and Readme on getting access to Priority support.
 * [https://wordpress.org/plugins/caldera-forms/](https://wordpress.org/plugins/caldera-forms/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [d3fin3d](https://wordpress.org/support/users/d3fin3d/)
 * (@d3fin3d)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-public-support/#post-6758196)
 * Hi David,
 * Thanks for all the support you’ve offered in the past.
 * I think Caldera forms is a brilliant plugin and I’ve been using it for quite 
   some time on a large organisational website. The look, styling an functionality
   are all incredible.
 * Would you still be willing to offer public support for major widespread issues
   such as the Google Captcha suddenly not working overnight?
 * This issue has caused the loss of many forms (and customers), began unexpectedly
   without reason and seems to be affecting many other sites using the Caldera Forms
   plugin.
 * As this seems to be a major and unexpected broken component, it would be great
   to receive some information as to the cause of this and any tips to rectify the
   problem.
 * I appreciate that there are a huge number of support requests to deal with and
   you aren’t able to offer constant free support to the community but answering
   threads that address a widespread issue that is affecting many/most sites would
   be incredibly helpful to the community.
 * Even pushing an alert to the Caldera Forms control panel would be great; that
   way you can avoid replying to threads on the forum and still address the widespread
   issue.
 * Many thanks for reading and thank you again for such an amazing plugin!
 *  Plugin Contributor [David Cramer](https://wordpress.org/support/users/desertsnowman/)
 * (@desertsnowman)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-public-support/#post-6758199)
 * Absolutely. I do read these to see if there are any issues i need to be aware
   of. Like the reCapture issue I have seen and am working on it fixing it.
 * Its just not actively engaging each and every question. That takes time which
   I simply cannot put in.
 * This is a community forum, so and as such, I hope that users will be able to 
   find, report and solve issues amongst themselves. I will however step in if needed.
 *  [d3fin3d](https://wordpress.org/support/users/d3fin3d/)
 * (@d3fin3d)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-public-support/#post-6758201)
 * It’s great that you’ll still be addressing widespread issues!
 * I think it’s absolutely right that you don’t answer every support query especially
   when it’s an issue that can be answered by the community instead.
 * Thanks again for such a speedy reCaptcha fix!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No public support – unfortunatly.’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [d3fin3d](https://wordpress.org/support/users/d3fin3d/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/no-public-support/#post-6758201)
 * Status: not a support question