Support » Plugin: Backup Migration » No Progress or Live Log – but backup is created

  • Resolved pmmueller

    (@pmmueller)


    Same webspace as in my other thread, different WP-installation.

    Without “Bypass web server timeout directive” backup doesn’t work.
    So I activated and saved that option.

    Started backup, progress bar stays at 0%, no live log events are shown.

    At some stage the pop-up-window just disappears so I assumed that the backup did not work, BUT – the backups were created.

    I had tried to create a backup three times before checking on the “Manage & Restore Backup(s)” tab, and there they where: three identical ZIPs …

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support backupsupport

    (@backupsupport)

    Hi @pmmueller

    That happens when you or your hosting incorrectly configured HTTPS access.
    E.g. Your host is on flexible SSL by CloudFlare and your WordPress is on http.

    I think our developers can take a look at this for you and release it in upcoming version.

    New version should be released this week.
    Thank you for the report 🙂

    Thread Starter pmmueller

    (@pmmueller)

    Yep, WordPress is on http (DF doesn’t do Let’s Encrypt and only offers one free SSL certificate …).

    Plugin Support backupsupport

    (@backupsupport)

    Hi @pmmueller

    I’ll send you today beta which fix for described issue (logs) 🙂

    @edit: It was quicker than I thought:
    Here it is: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.9.15.zip

    Please let me know if that solves the log issue 🙂

    • This reply was modified 1 year, 3 months ago by backupsupport. Reason: Added download URL
    Thread Starter pmmueller

    (@pmmueller)

    Sorry, but 1.0.9.15 did not really solve the log issue.

    Progress bar now goes to 1% (stayed at 0 before, if I remember correctly), but it stays at 1% with the message »Step: Preparing backup process …« underneath.

    There is no live log visible and no indication that the backup actually is finished.

    At some stage I minimize the window (which then disappears altogether) and there is a new backup listed on »Manage & Restore Backup(s)«.

    Plugin Support backupsupport

    (@backupsupport)

    Hi @pmmueller

    Sorry for the delay, our team were trying to reproduce your issue on different hosting providers unfortunately we couldn’t reproduce it especially with the new version (but we could with the old one).

    Is it possible that you could send us console output during backup?
    That could help us debug your particular issue.

    To do so open “Inspect element” press F12 or Left click -> Inspect Element in your browser. Then please pick Console tab and run the backup.

    There should be some warnings and errors. Make screenshot of them and send to us here or via email: [ support (at) backupbliss dot com ]

    Thank you very much for you help!

    • This reply was modified 1 year, 3 months ago by backupsupport. Reason: typo
    Thread Starter pmmueller

    (@pmmueller)

    About the site:
    it may be worth knowing that access to /wp-admin/ is password-protected with .htaccess

    About Backup:
    Version 1.0.9.15 is installed. Progress bar as before goes to 1%. Log remains empty.

    And today backup was aborted with an error »There were some hickups …«. After an initial “Loading …” that log also remains empty. Nothing to show you.

    Console:
    Chrome showed nothing, Firefox only this:
    downloadable font: STAT: Unexpected non-zero offsetToAxisValueOffsets (font-family: “Dancing Script” style:normal weight:500 stretch:100 src index:0) source: https://fonts.gstatic.com/s/dancingscript/v16/If2cXTr6YS-zF4S-kcSWSVi_sxjsohD9F50Ruu7BAyo3Sup6hNX6plRP.woff

    • This reply was modified 1 year, 3 months ago by pmmueller.
    Plugin Support backupsupport

    (@backupsupport)

    Can you access the log file directly?
    I.e. Download the log file?

    It should be available during backup under this URL:
    <your site address>/?backup-migration=PROGRESS_LOGS&progress-id=latest_full.log&backup-id=current&t=2212203568090

    Example:
    https://example.tastewp.com/?backup-migration=PROGRESS_LOGS&progress-id=latest_full.log&backup-id=current&t=1612203568090

    Thread Starter pmmueller

    (@pmmueller)

    I found a log file via FTP in /wp-content/backup-backup/backups/latest.log

    [STEP] [2021-03-05 15:44:30] Initializing backup…
    [INFO] [2021-03-05 15:44:30] Backup & Migration version: 1.0.9.15
    [INFO] [2021-03-05 15:44:30] Site which will be backed up: …
    [INFO] [2021-03-05 15:44:30] PHP Version: 7.3.23
    [INFO] [2021-03-05 15:44:30] Web server: Apache
    [INFO] [2021-03-05 15:44:30] Max execution time (in seconds): 259200
    [INFO] [2021-03-05 15:44:30] Checking if backup dir is writable…
    [INFO] [2021-03-05 15:44:30] Initializing custom error handler
    [SUCCESS] [2021-03-05 15:44:30] Yup it is writable…
    [INFO] [2021-03-05 15:44:30] PHP CLI is available – plugin will try to run server script.
    [STEP] [2021-03-05 15:44:30] Scanning files…
    [STEP] [2021-03-05 15:44:30] Checking free space, reserving…
    [INFO] [2021-03-05 15:44:30] Requires at least 245195199 bytes. [233.84 MB]
    [INFO] [2021-03-05 15:44:30] Disk free space function is disabled by hosting.
    [INFO] [2021-03-05 15:44:30] Using dummy file to check free space (it can take some time).
    [SUCCESS] [2021-03-05 15:44:33] Confirmed, there is more than enough space, checked: 245195199 bytes
    [INFO] [2021-03-05 15:44:33] Scanning done – found 2408 files…
    [SUCCESS] [2021-03-05 15:44:33] Backup initialized…
    [STEP] [2021-03-05 15:44:33] Initializing archiving system…
    [SUCCESS] [2021-03-05 15:44:33] Archive system initialized…
    [STEP] [2021-03-05 15:44:33] Preparing map of files…
    [SUCCESS] [2021-03-05 15:44:33] Files prepared.
    [INFO] [2021-03-05 15:44:33] Starting compression process…
    [STEP] [2021-03-05 15:44:33] Smart memory calculation…
    [INFO] [2021-03-05 15:44:33] There is 384 MBs of memory to use
    [INFO] [2021-03-05 15:44:33] WordPress memory limit: 256 MBs
    [SUCCESS] [2021-03-05 15:44:33] Setting the safe limit to 86 MB
    [STEP] [2021-03-05 15:44:33] Making database backup
    [INFO] [2021-03-05 15:44:33] Iterating database…
    [INFO] [2021-03-05 15:44:33] Database size: 2.49 MB
    [SUCCESS] [2021-03-05 15:44:33] Database backup finished
    [STEP] [2021-03-05 15:44:33] Making archive
    [INFO] [2021-03-05 15:44:33] Compressing…
    [INFO] [2021-03-05 15:44:33] Using PclZip module to create the backup
    [INFO] [2021-03-05 15:44:33] Legacy setting: Using default modules depending on user server
    [STEP] [2021-03-05 15:44:33] Running PHP CLI process – it should be confirmed with next messages
    [WARN] [2021-03-05 15:44:35] Could not find any response from the server, trying again in 3 seconds.
    [WARN] [2021-03-05 15:44:38] Still nothing backup probably is not running.
    [STEP] [2021-03-05 15:44:38] Reverting backup, removing file…
    [ERROR] [2021-03-05 15:44:38] There was an error during backup…
    [ERROR] [2021-03-05 15:44:38] Backup could not run on your server, please check global logs.
    [STEP] [2021-03-05 15:44:38] Aborting backup…`

    I will now try the Time-Out-options thingy you suggested in some other thread (or above)

    • This reply was modified 1 year, 3 months ago by pmmueller.
    Thread Starter pmmueller

    (@pmmueller)

    And another “latest log” from a succesful backup. It’s back to square one:
    – Backup appears to be created in the background,
    – the progress bar window doesn’t show progress or log
    – when I finally minimize or stop it there is a backup

    [STEP] [2021-03-05 15:52:59] Initializing backup…
    [INFO] [2021-03-05 15:52:59] Backup & Migration version: 1.0.9.15
    [INFO] [2021-03-05 15:52:59] Site which will be backed up:…
    [INFO] [2021-03-05 15:52:59] PHP Version: 7.3.23
    [INFO] [2021-03-05 15:52:59] Web server: Apache
    [INFO] [2021-03-05 15:52:59] Max execution time (in seconds): 259200
    [INFO] [2021-03-05 15:52:59] Checking if backup dir is writable…
    [INFO] [2021-03-05 15:52:59] Initializing custom error handler
    [SUCCESS] [2021-03-05 15:52:59] Yup it is writable…
    [INFO] [2021-03-05 15:52:59] PHP CLI is available – plugin will try to run server script.
    [STEP] [2021-03-05 15:52:59] Scanning files…
    [STEP] [2021-03-05 15:53:00] Checking free space, reserving…
    [INFO] [2021-03-05 15:53:00] Requires at least 245195199 bytes. [233.84 MB]
    [INFO] [2021-03-05 15:53:00] Disk free space function is disabled by hosting.
    [INFO] [2021-03-05 15:53:00] Using dummy file to check free space (it can take some time).
    [SUCCESS] [2021-03-05 15:53:03] Confirmed, there is more than enough space, checked: 245195199 bytes
    [INFO] [2021-03-05 15:53:03] Scanning done – found 2408 files…
    [SUCCESS] [2021-03-05 15:53:03] Backup initialized…
    [STEP] [2021-03-05 15:53:03] Initializing archiving system…
    [SUCCESS] [2021-03-05 15:53:03] Archive system initialized…
    [STEP] [2021-03-05 15:53:03] Preparing map of files…
    [SUCCESS] [2021-03-05 15:53:03] Files prepared.
    [INFO] [2021-03-05 15:53:03] Starting compression process…
    [STEP] [2021-03-05 15:53:03] Smart memory calculation…
    [INFO] [2021-03-05 15:53:03] There is 384 MBs of memory to use
    [INFO] [2021-03-05 15:53:03] WordPress memory limit: 256 MBs
    [SUCCESS] [2021-03-05 15:53:03] Setting the safe limit to 86 MB
    [STEP] [2021-03-05 15:53:03] Making database backup
    [INFO] [2021-03-05 15:53:03] Iterating database…
    [INFO] [2021-03-05 15:53:03] Database size: 2.49 MB
    [SUCCESS] [2021-03-05 15:53:03] Database backup finished
    [STEP] [2021-03-05 15:53:03] Making archive
    [INFO] [2021-03-05 15:53:03] Compressing…
    [INFO] [2021-03-05 15:53:03] Using PclZip module to create the backup
    [INFO] [2021-03-05 15:53:03] Legacy setting: Using server-sided script and cURL based loop for better capabilities
    [INFO] [2021-03-05 15:53:03] Starting background process on server-side…
    [SUCCESS] [2021-03-05 15:53:03] Request sent successfully, without error returned.
    [SUCCESS] [2021-03-05 16:53:03] Background process initialized
    [STEP] [2021-03-05 16:53:03] Making batches for each process…
    [INFO] [2021-03-05 16:53:03] Reading list file…
    [INFO] [2021-03-05 16:53:03] Each batch will contain up to 400 files.
    [INFO] [2021-03-05 16:53:03] Large files takes more time, you will be notified about those.
    [SUCCESS] [2021-03-05 16:53:03] Batches completed…
    [STEP] [2021-03-05 16:53:03] Making archive…
    [INFO] [2021-03-05 16:53:03] Adding: 400 files… [Size: 371.81 KB]
    [INFO] [2021-03-05 16:53:03] Using ZipArchive module to create the Archive.
    [SUCCESS] [2021-03-05 16:53:03] Milestone: 400/2407 [9 batches left]
    [INFO] [2021-03-05 16:53:04] Adding: 400 files… [Size: 124.54 KB]
    [SUCCESS] [2021-03-05 16:53:04] Milestone: 800/2406 [8 batches left]
    [INFO] [2021-03-05 16:53:04] Adding: 400 files… [Size: 1002.09 KB]
    [SUCCESS] [2021-03-05 16:53:04] Milestone: 1200/2405 [7 batches left]
    [INFO] [2021-03-05 16:53:04] Adding: 400 files… [Size: 4.25 MB]
    [SUCCESS] [2021-03-05 16:53:05] Milestone: 1600/2404 [6 batches left]
    [INFO] [2021-03-05 16:53:05] Adding: 400 files… [Size: 15.9 MB]
    [SUCCESS] [2021-03-05 16:53:06] Milestone: 2000/2403 [5 batches left]
    [INFO] [2021-03-05 16:53:06] Adding: 295 files… [Size: 60.38 MB]
    [WARN] [2021-03-05 16:53:06] Current batch is quite large, it may take some time…
    [SUCCESS] [2021-03-05 16:53:11] Milestone: 2295/2402 [4 batches left]
    [INFO] [2021-03-05 16:53:11] Adding: 80 files… [Size: 60.69 MB]
    [WARN] [2021-03-05 16:53:11] Current batch is quite large, it may take some time…
    [SUCCESS] [2021-03-05 16:53:16] Milestone: 2375/2401 [3 batches left]
    [INFO] [2021-03-05 16:53:16] Adding: 25 files… [Size: 32.86 MB]
    [SUCCESS] [2021-03-05 16:53:19] Milestone: 2400/2400 [2 batches left]
    [INFO] [2021-03-05 16:53:19] Adding: 8 files… [Size: 19.33 MB]
    [SUCCESS] [2021-03-05 16:53:20] Milestone: 2408/2399 [1 batches left]
    [STEP] [2021-03-05 16:53:21] Adding final files…
    [INFO] [2021-03-05 16:53:21] Adding manifest…
    [STEP] [2021-03-05 16:53:21] Finalizing backup
    [STEP] [2021-03-05 16:53:21] Closing files and archives
    [INFO] [2021-03-05 16:53:21] Archiving of 2399 files took: 17.4031021595s
    [SUCCESS] [2021-03-05 16:53:23] Backup completed successfully!
    [END-CODE] [2021-03-05 16:53:23] #001

    Thread Starter pmmueller

    (@pmmueller)

    Summary:
    The backup process seems to work fine when »Bypass web server timeout directive« is activated, log shows SUCCESS and backup is created.

    It just doesn’t show up in the progress window to inform the user…

    Plugin Support backupsupport

    (@backupsupport)

    Hi @pmmueller

    Yes that’s good but we also want to fix the issue with the logs.
    It’s difficult since everything seems to work correctly, so far.

    I didn’t get an answer for it:

    It should be available during backup under this URL:
    <your site address>/?backup-migration=PROGRESS_LOGS&progress-id=latest_full.log&backup-id=current&t=2212203568090

    Example:
    https://example.tastewp.com/?backup-migration=PROGRESS_LOGS&progress-id=latest_full.log&backup-id=current&t=1612203568090

    This URL is used during backup to show you the progress logs.
    If you can access it and it should display the same file you found via FTP, I really can’t tell what’s going on here.

    But I also don’t want to give up that easily.

    So, could you please confirm that above URL/schema works for you?

    Thread Starter pmmueller

    (@pmmueller)

    <your site address>/?backup-migration=PROGRESS_LOGS&progress-id=latest_full.log&backup-id=current&t=2212203568090

    That’s the URL behind “Download Live Log” link in the progress window, isn’t it?

    I right-clicked that, openend it in a new tab – and that browser window is absolutely empty. Just a white space …

    Sorry. If there’s anything more I can do let me know, as I really like the plugin. It has already replaced backup plugins on most of my other sites (all with https and almost no problems).

    • This reply was modified 1 year, 3 months ago by pmmueller.
    Thread Starter pmmueller

    (@pmmueller)

    Just to let you know:
    I just made a manual backup with the same site, and it worked just fine.

    Backup Migration Version 1.0.9.15
    Everything worked fine.
    Progressbar visible.
    Log showed in the dialog.
    And a backup was created.

    Solved.

Viewing 13 replies - 1 through 13 (of 13 total)
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