Support » Plugin: WooCommerce » No products were found matching your selection.

  • Resolved wicko

    (@wicko)


    I know this has been written about many times but none appeared to solve my issue.

    In my category page I can view 20 out of the 79 products in that category. But when I click the pagination to view the next page I get the message ‘No products were found matching your selection.’.

    My site is still being built and I must resolve this fundimental situation of being able to rotate through products in a category. I have a lot more product to add to this site but can’t progess unable to fix this.

    My build site is Build site June 2020

    You can see the issue simple but clicking the collected menu and then choosing one of the categories with more than 20 in .

    regards

    David

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter wicko

    (@wicko)

    Hope this has everything you need to know.

    regards

    David

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.sweetenings.co.uk
    Site address (URL): https://www.sweetenings.co.uk
    WC Version: 4.2.0
    REST API Version: ✔ 1.0.8
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.2.3
    Log Directory Writable: ✔
    WP Version: 5.4.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.43 (cPanel) OpenSSL/1.1.1g mod_bwlimited/1.4 mod_fcgid/2.3.9
    PHP Version: 7.3.18
    PHP Post Max Size: 64 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 3000
    cURL Version: 7.70.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.30
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.2.0
    WC Database Prefix: wp_
    Total Database Size: 79.36MB
    Database Data Size: 42.73MB
    Database Index Size: 36.63MB
    wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    bf_core_hashes: Data: 0.22MB + Index: 0.27MB + Engine InnoDB
    bf_files: Data: 4.50MB + Index: 14.48MB + Engine InnoDB
    bf_files_last: Data: 4.52MB + Index: 12.41MB + Engine InnoDB
    bf_folders: Data: 0.31MB + Index: 0.59MB + Engine InnoDB
    bf_folders_to_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    store_locator_country: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    store_locator_state: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    store_locator_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_actionscheduler_logs: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
    wp_acym_action: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_admintools_storage: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    wp_ak_profiles: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_ak_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_ak_storage: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_ak_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_brands: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_configs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_countries: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_asl_markers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_asl_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_storelogos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_stores: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_stores_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_stores_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_aws_cache: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    wp_aws_index: Data: 0.12MB + Index: 0.08MB + Engine MyISAM
    wp_berocket_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_braapf_product_stock_status_parent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_braapf_product_variation_attributes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_braapf_term_taxonomy_hierarchical: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_braapf_variation_attributes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cimy_uef_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cimy_uef_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cimy_uef_wp_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_contact_form_7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_create_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_eshop_countries: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_eshop_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_downloads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_download_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_option_names: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_option_sets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_orders: Data: 0.32MB + Index: 0.07MB + Engine MyISAM
    wp_eshop_order_items: Data: 0.98MB + Index: 0.20MB + Engine MyISAM
    wp_eshop_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_states: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_eshop_stock: Data: 0.08MB + Index: 0.11MB + Engine MyISAM
    wp_group_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mappress_maps: Data: 0.32MB + Index: 0.01MB + Engine MyISAM
    wp_mappress_posts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_map_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_newsletter: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_options: Data: 4.77MB + Index: 0.14MB + Engine MyISAM
    wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_imports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_postmeta: Data: 16.75MB + Index: 3.24MB + Engine MyISAM
    wp_posts: Data: 5.49MB + Index: 1.59MB + Engine MyISAM
    wp_promag_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_promag_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_promag_friends: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_promag_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_promag_group_requests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_promag_msg_conversation: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_promag_paypal_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_promag_sections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_relevanssi: Data: 0.57MB + Index: 0.50MB + Engine MyISAM
    wp_relevanssi_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_relevanssi_excerpt_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_woof_stat_buffer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woof_stat_tmp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 5347
    br_product_filter: 2
    download: 279
    envira: 13
    envira_album: 1
    maps: 3
    nav_menu_item: 15
    page: 438
    post: 1
    product: 163
    product_variation: 378
    revision: 2398
    sm-location: 172
    store_locator: 1
    tradenews: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (34) ###
    
    AcyMailing: by AcyMailing Newsletter Team – 6.10.4
    Admin Tools Professional for WordPress: by Akeeba Ltd – 1.2.1
    Agile Store Locator: by AGILELOGIX – 1.2.3
    Akeeba Backup Professional for WordPress: by Akeeba Ltd – 7.1.4.2
    Contact Form 7: by Takayuki Miyoshi – 5.1.9
    Envira Gallery - Albums Addon: by Envira Gallery Team – 1.7.5.3
    Envira Gallery - CSS Addon: by Envira Gallery Team – 1.3.4
    Envira Gallery - Downloads Addon: by Envira Gallery Team – 1.4.8
    Envira Gallery - Gallery Themes Addon: by Envira Gallery Team – 1.4.9
    Envira Gallery: by Envira Gallery Team – 1.8.9.8
    Envira Gallery - Social Addon: by Envira Gallery Team – 1.6.1
    Envira Gallery - Tags Addon: by Envira Gallery Team – 1.7.9
    Envira Gallery - Videos Addon: by Envira Gallery Team – 1.5.9
    Envira Gallery - WooCommerce Addon: by Envira Gallery Team – 1.4.7 – Installed version not tested with active version of WooCommerce 4.2.0
    Envira Gallery - ZIP Importer Addon: by Envira Gallery Team – 1.2.2
    Envira Gallery - Zoom Addon: by Envira Gallery Team – 1.3.7
    Gantry 5 Framework: by RocketTheme
    LLC – 5.4.34
    
    Mediamatic Lite: by plugincraft – 2.0
    mywpguru: by Phil Taylor – is fully automatically updated to the latest
    Nav Menu Roles: by Kathy Darling – 1.10.1
    Product/Review CSV Import Export: by WebToffee – 3.8.1 – Installed version not tested with active version of WooCommerce 4.2.0
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    Rich Text Tags, Categories, and Taxonomies: by Katz Web Services
    Inc. – 1.8
    
    SMNTCS Quantity Buttons for WooCommerce: by Niels Lange  – 1.17 – Installed version not tested with active version of WooCommerce 4.2.0
    Title Remover: by WPGurus – 1.2.1
    User Role Editor: by Vladimir Garagulya – 4.55
    Widget Options: by Widget Options Team – 3.7.4
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.82 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Breadcrumbs: by Anthony Hortin – 1.0.7 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.8.2
    
    WOOF - WooCommerce Products Filter: by realmag777 – 2.2.3 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.36 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce: by Automattic – 4.2.0
    WP Mail SMTP: by WPForms – 2.0.1
    
    ### Inactive Plugins (41) ###
    
    Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.4.2.3 – Installed version not tested with active version of WooCommerce 4.2.0
    Advanced Export: by Ron Rennick – 2.9
    Advanced Woo Search: by ILLID – 2.02 – Installed version not tested with active version of WooCommerce 4.2.0
    AJAX Thumbnail Rebuild: by junkcoder
    ristoniinemets – 1.13
    
    Akismet Anti-Spam: by Automattic – 4.1.5
    Auto Featured Image: by Ka Yue Yeung <kayuey@gmail.com> – 1.2
    Auto Post Thumbnail: by Creativemotion <support@cm-wp.com> – 3.7.0
    Category Images II: by Simon Wheatley – 1.33
    Cimy User Extra Fields: by Marco Cimmino – 2.7.2
    Custom Post Type UI: by WebDevStudios – 1.7.4
    Custom Query String Reloaded: by Moshu – 2.9
    Export to Text: by Hyped Text – 2.4
    FileBird Lite: by Ninja Team – 2.8
    Gold Cart for WP e-Commerce: by GetShopped.org – 2.9.1
    MapPress Maps for WordPress: by Chris Richardson – 2.54.6
    MapQuest Map Builder for WordPress: by MapQuest – 1.0.5
    Members: by MemberPress – 3.0.8
    More Fields: by Henrik Melin
    Kal Ström – 2.1
    
    More Types: by Henrik Melin
    Kal Ström – 1.2
    
    MultilingualPress: by Inpsyde GmbH – 2.11.3
    Newsletter: by Stefano Lissa & The Newsletter Team – 6.7.0
    Newsletter Sign-Up: by Danny van Kooten – 2.0.9
    Profile Builder: by Cozmoslabs – 3.1.8
    ProfileGrid: by profilegrid – 4.0.3
    Register Plus: by Skullbit – 3.5.1
    Register Plus Redux: by radiok – 3.7.3
    Relevanssi: by Mikko Saari – 4.7.2.1
    s2Member Framework: by WP Sharks – 200301
    Search Everything: by Sovrn
    zemanta – 8.1.9
    
    SimpleMap: by Michael Torbert – 2.6.1
    Simple Static Google Maps: by Garrett Grimm – 2.1
    Theme My Login: by Theme My Login – 7.1
    User Control: by Surendhar Rajahram – 2.0.0
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.9
    WooCommerce Customizer: by SkyVerge – 2.7.4 – Installed version not tested with active version of WooCommerce 4.2.0
    WordPress Importer: by wordpressdotorg – 0.7
    WP All Import: by Soflyy – 3.5.3
    WP Google Map Plugin: by flippercode – 4.1.2
    WP Multi Store Locator Free: by WpExpertsio – 2.0.1
    WP Search: by Kenny Katzgrau – 2.0.4.0
    Yoast Breadcrumbs: by Joost de Valk – 0.8.5
    
    ### Must Use Plugins (2) ###
    
    Admin Tools for WordPress: by Akeeba Ltd – 1.2.1
    akeeba-backup-coreupdate.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #66523 - /shop/
    Cart: #66524 - /cart/
    Checkout: #66525 - /checkout-2/
    My account: #66526 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Helium
    Version: 5.4.32
    Author URL: http://rockettheme.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
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    Oldest: 2020-05-27 12:14:29 +0100
    Newest: 2020-06-04 16:22:51 +0100
    
    

    Hello,

    You are using the following plugin:
    https://wordpress.org/plugins/woocommerce-products-filter/

    Please go to the path below and disable Try to ajaxify the shop option and save the settings:

    Woocommerce > Settings > Product filter > Options > Try to ajaxify the shop

    Then send a ticket to the developer of Woof to fix the problem.

    Good luck

    Thread Starter wicko

    (@wicko)

    Thanks that fixed the category issue. Now I have no filter option.

    Looks like a whole load of plugin conflicts.

    you’re welcome.

    You must use the widgets in the sidebar to display the filters.

    I think you need to be in touch with Woof’s developer.

    Good luck

    Thread Starter wicko

    (@wicko)

    Added a post on Woof so I hope they can address the situation.

    Yeah I have widget positions set with the filter in the sidebar but for some reason my site and template are not working so well with this. Might be that I have old posts and product data from the order site I am trying to update that had eshop.

    Bit of a nightmare with so many archive and taxomies as options to assign to template variations. Gantry 5 is great for structured layout but need to make sure everything I use does not upset the assignments.

    OK

    Yes, Gantry 5 is a good theme; But apparently it doesn’t support WooCommerce. To fix the problem, you can add a sidebar to the theme yourself.

    add_action( 'widgets_init', 'ywp_theme_slug_widgets_init' );
    function ywp_theme_slug_widgets_init() {
    	register_sidebar( array(
    		'name'		  	=> 'shop_sidebar',
    		'id'			=> 'ywp-shop-sidebar',
    		'description'   => 'Sidebar description comes here',
    		'class'		 	=> '',
    		'before_widget' => '<div id="%1$s" class="%2$s widget card">',
    		'after_widget'  => '</div>',
    		'before_title'  => '<header class="card-header"><h3 class="card-title">',
    		'after_title'   => '</h3></header>',
    	) );
    }

    Then change the shop’s archive page.

    WooCommerce follows the structure of its template and by changing them you can achieve what you need:

    https://docs.woocommerce.com/document/template-structure/

    Good luck

    Thread Starter wicko

    (@wicko)

    Ok Woof came back and said to change the products per page in the advanced tab. Done that and enables the Ajax filter and works ok.

    On the sidebar issue was a bit more taxing as changes I made to the Gnatry template were being over ridden by the Woocommerce shop. I tried to add the side bar using the standard Gantry Side bbar menthod but this was ignored on the shop page.

    Tried to create a new Woocommerce archive and this also failed as broke the rest of the template.

    Foound in the end a free plugin called woosidebars This I was able to add a new widget into the Woocommerce shop page. Works ok for now.

    Thank you all for you help

    Good job

    You’re welcome

    Plugin Support Tony A

    (@arcangelini)

    Glad to hear this has been sorted – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

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