No products syncing

  • Resolved sprayandall

    (@sprayandall)


    2 years, 6 months ago

    Hi!

    For months my google listings and ads was wroking perfectly no issue, today i discovered nothing is syncing anymore,i disconnected all accounts, reconnected all accounts, still nothing. example.com/wp-admin/admin.php?page=connection-test-admin-page I went to this page and synced all products says job was submitted successfully,but in the plugin says it synced but with 0 products. Im getting really frustrated, please help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter sprayandall

    (@sprayandall)

    2 years, 6 months ago

    
### WordPress Environment ###

WordPress address (URL): https://sprayandall.co.za
Site address (URL): https://sprayandall.co.za
WC Version: 6.6.1
REST API Version: ✔ 6.6.1
WC Blocks Version: ✔ 7.6.2
Action Scheduler Version: ✔ 3.4.0
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### Server Environment ###

Server Info: LiteSpeed
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PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

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### Database ###

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WC Database Prefix: wpv2_
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### Post Type Counts ###

attachment: 424
custom_css: 1
customize_changeset: 25
e-landing-page: 1
elementor_library: 2
nav_menu_item: 7
page: 10
post: 2
product: 238
product_variation: 128
revision: 43
shop_coupon: 3
shop_order: 88
shop_order_refund: 1
wp_global_styles: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (18) ###

Bridge Connector: by  – 1.0.0
Code Snippets: by Code Snippets Pro – 3.1.1
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GTM4WP: by Thomas Geiger – 1.16
Facebook for WooCommerce: by Facebook – 2.6.17
Google Listings and Ads: by WooCommerce – 2.0.0
Site Kit by Google: by Google – 1.78.0
LiteSpeed Cache: by LiteSpeed Technologies – 4.6
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DavidAnderson – 1.22.12

Mobicred Instalment Widget: by Mobicred (Pty) Ltd. – 2.0
WooCommerce PayFast Gateway: by WooCommerce – 1.4.23
WooCommerce: by Automattic – 6.6.1
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WPSSO WP Sitemaps XML: by JS Morisset – 3.0.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
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Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #574 - /refund_returns/

### Theme ###

Name: eCommerce Plus
Version: 1.4.2
Author URL: https://ceylonthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: ecommerce-plus/woocommerce/content-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
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mobile-app-banner
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remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
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wc-pay-promotion
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wc-pay-subscriptions-page

Disabled Features: minified-js
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Daily Cron: ✔ Next scheduled: 2022-07-07 12:02:25 +02:00
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Notes: 90
Onboarding: completed

### Action Scheduler ###

Complete: 702
Oldest: 2022-06-06 13:16:41 +0200
Newest: 2022-07-07 12:22:14 +0200

Failed: 22
Oldest: 2021-11-12 14:11:10 +0200
Newest: 2022-01-03 23:36:49 +0200

Pending: 4
Oldest: 2022-07-07 13:27:11 +0200
Newest: 2022-07-08 12:22:14 +0200

### Status report information ###

Generated at: 2022-07-07 13:03:37 +02:00
    Daniel N. (woo-hc)

    (@danndumia)

    2 years, 6 months ago

    Hey @sprayandall

    I understand that your products are not syncing to Google’s end.

    First, could you check channel visibility settings as illustrated here: https://woocommerce.com/document/google-listings-and-ads/#channel-visibility

    Also, can you check if you have some issues that need to resolve here: Marketing-> Google Listings & Ads-> Product Feed->Issues to resolve?

    Let me know how it goes!

    Thread Starter sprayandall

    (@sprayandall)

    2 years, 6 months ago

    Hi Daniel,

    Channel Visibility is set to sync and show on all products.

    There are a few products that are missing GTIN numbers, or saying that my MPN must be alnum but they never stopped my other products from showing or syncing. I have started to clear the issues already.

    Thread Starter sprayandall

    (@sprayandall)

    2 years, 6 months ago

    Hi Daniel

    Removed accounts, deactivated and uninstalled, downloaded started from scratch and now working. Thanks for the assistance. You can close the thread.

    Daniel N. (woo-hc)

    (@danndumia)

    2 years, 6 months ago

    Hi @sprayandall

    I am glad that the issue was resolved and thank you for sharing your solution. I am going to mark the thread as resolved. In case you have another issue please start a new thread at: https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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