Support » Plugin: Order Export & Order Import for WooCommerce » No products details on imported orders

  • Resolved interested-in

    (@interested-in)


    Dear tech team,
    Thank you for your plugin!
    A have an issue: when I import orders – there are no products deatils – producta name, picture, image.
    There is the price of product.
    Please help!
    Thank you in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webtoffee

    (@webtoffee)

    Hi @interested-in,

    Kindly please make sure that the order item detail is provided in the line_item_1 column of the CSV and is in the below format.
    name:prod-name|product_id:ID|sku:SKU|quantity:x|total:0.00|refunded:0.00|tax:0.00

    Here is the screenshot of the sample line_item column format.

    If the issue still persists share us the CSV via support.

    Howdy_McGee

    (@howdy_mcgee)

    I also have the same issue.

    I’m assuming it’s because the importer is trying to match up the order by Product ID which may not be the same. If products are also exported and imported using the WooCommerce built-in export/importer it does not retain product IDs for compatibility purposes.

    It would be nice to have some kind of match select where you can choose what you want to match the product with, by SKU, name, or slug. Log any duplicates.

    Plugin Author webtoffee

    (@webtoffee)

    Hi @howdy_mcgee,

    You can link the orders with the products using SKU instead of product ID using the plugin. You may please provide the SKU of the product in the line_item column of the CSV and leave the product_id field blank. Please make sure that the line item column is having the below format.
    name:prod-name|product_id:|sku:SKU|quantity:x|total:0.00|refunded:0.00|tax:0.00

Viewing 3 replies - 1 through 3 (of 3 total)
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