Support » Plugin: WooCommerce » No product review notifications

  • normal comments work fine have have tested with no active plugins and 2013 theme, any help would be greatly appreciated. 🙂

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 2.6.12
    Log Directory Writable: ✔
    WP Version: 4.7.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 5.6.27
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 2.6.12
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    ### Active Plugins (20) ###
    Redux Framework: by Team Redux – 3.6.3
    Contact Form 7: by Takayuki Miyoshi – 4.6
    Event Organiser: by Stephen Harris – 3.1.7
    Google Analytics Dashboard for WP: by Alin Marcu – 4.9.5
    Image Widget: by Modern Tribe
    Inc. – 4.2.2
    WPBakery Visual Composer: by Michael M - – 4.12
    Meta Box: by Rilwis – 4.10.1
    Slider Revolution: by ThemePunch – 5.2.6
    Search Engine Visibility: by GoDaddy – 0.5
    User Switching: by John Blackbourn – 1.0.9
    Widget Data - Setting Import/Export Plugin: by Voce Communications - Kevin Langley
    Sean McCafferty
    Mark Parolisi – 1.5.1
    WooCommerce: by WooThemes – 2.6.12
    Yoast SEO: by Team Yoast – 4.0.2
    WP Store Locator - CSV Manager: by Tijmen Smit – 1.1.1
    WP Store Locator: by Tijmen Smit – 2.2.7
    YITH WooCommerce Ajax Product Filter: by YITHEMES – 3.1.1
    YITH WooCommerce Catalog Mode: by YITHEMES – 1.4.0
    YITH WooCommerce Compare: by YITHEMES – 2.1.0
    YITH WooCommerce Quick View: by YITHEMES – 1.1.4
    YITH WooCommerce Wishlist: by YITHEMES – 2.0.16
    ### Settings ###
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    ### API ###
    API Enabled: ✔
    ### WC Pages ###
    Shop Base: ❌ Page ID is set
    but the page does not exist
    Cart: ❌ Page ID is set
    but the page does not exist
    Checkout: ❌ Page ID is set
    but the page does not exist
    My Account: ❌ Page ID is set
    but the page does not exist
    ### Taxonomies ###
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    ### Theme ###
    Name: snskanta
    Version: 1.1
    Author URL:
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides: snskanta11/woocommerce/archive-product.php
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK


    The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the [Email Log]( plugin and place a test review. As soon as the review has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Tools > Emails**.

    If your review notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IP’s
    * Server Firewalls
    * Automatic filtering of emails that bypasses the spam folder

    If, however, you’re not seeing any emails under **Tools > Emails** after sending through a test review, it would indicate that there’s most probably a setup issue that would require logging in to troubleshoot in more detail.

    thanks for the response, the email does show up in the log we are using godaddy managed hosting have you heard of this issue with them before? also is it possible to set the recipient email to an email other than the site admin?


    update: called godaddy today and for whatever reason their server is simply not seeing the the email in their system even though it does show up in the log any ideas what to try next?



Viewing 4 replies - 1 through 4 (of 4 total)
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