No pictures uploaded to Facebook

Viewing 9 replies - 1 through 9 (of 9 total)
  • crazywickedawesome

    (@crazywickedawesome)

    3 years, 1 month ago

    Hi!

    Thanks for reaching out!

    Can you please try adding a specific image for Facebook in the Facebook tab in the product editor inside WooCommerce then try manually syncing again?

    You can try a manual sync by going to Marketing > Facebook > Product Sync.

    Could you please link to your Facebook Page so that we can take a look at your products as they appear there I tried using the link in the footer of your site, but it was not correct.

    Additionally; It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter hensaid

    (@hensaid)

    3 years, 1 month ago

    Hi, please find the attached status report.

    
### WordPress Environment ###

WordPress address (URL): https://www.succulentcrush.co.za
Site address (URL): https://www.succulentcrush.co.za
WC Version: 5.0.0
REST API Version: ✔ 5.0.0
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.9.0
Log Directory Writable: ✔
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.14
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.27-MariaDB-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: mwsc
Total Database Size: 33.32MB
Database Data Size: 30.96MB
Database Index Size: 2.36MB
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### Post Type Counts ###

attachment: 905
brizy-form-entry: 1
brizy-global-block: 2
brizy-project: 1
brizy-saved-block: 3
custom_css: 7
elementor_library: 2
elementor-hf: 1
nav_menu_item: 32
page: 12
post: 2
product: 160
product_variation: 74
revision: 845
shop_coupon: 1
shop_order: 12
shop_order_refund: 8
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

Akismet Anti-Spam: by Automattic – 4.1.8
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.7

Contact Form 7: by Takayuki Miyoshi – 5.4
GDPR Cookie Consent: by WebToffee – 2.0.0
Elementor: by Elementor.com – 3.1.1
Facebook for WooCommerce: by Facebook – 2.3.1
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.2
Mobile Menu: by Rui Guerreiro – 2.8.1.8.1
Mobile Menu: by Rui Guerreiro – 2.8.1.8.1
Page Visit Counter: by theDotstore – 6.0.8
TI WooCommerce Wishlist: by TemplateInvaders – 1.23.7
Under Construction: by WebFactory Ltd – 3.88
Woo Align Buttons: by 320up – 3.6.5
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.10
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4.2
WooCommerce: by Automattic – 5.0.0
StoreCustomizer: by Kaira – 2.2.5
StoreCustomizer: by Kaira – 2.2.5
WP Mail Logging: by MailPoet – 1.9.7
YITH WooCommerce Quick View: by YITH – 1.4.9
YITH Woocommerce Request A Quote: by YITH – 1.6.3

### Inactive Plugins (2) ###

WooCommerce Admin: by WooCommerce – 2.0.2
Yoast SEO: by Team Yoast – 15.9

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #401 - /shop/
Cart: #97 - /cart/
Checkout: #98 - /checkout/
My account: #99 - /my-account/
Terms and conditions: #4680 - /terms-and-conditions/

### Theme ###

Name: Sabino
Version: 1.1.24
Author URL: https://kairaweb.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 666
Oldest: 2021-01-26 15:00:04 +0200
Newest: 2021-02-26 13:30:05 +0200

Pending: 1
Oldest: 2021-02-26 14:30:05 +0200
Newest: 2021-02-26 14:30:05 +0200
    crazywickedawesome

    (@crazywickedawesome)

    3 years, 1 month ago

    Thanks for your SSR!

    And can you please link to your facebook page so we can take a look?

    To clarify, were your products including pictures before you updated to Facebook for WooCommerce 2.3.1?

    Thread Starter hensaid

    (@hensaid)

    3 years, 1 month ago

    Hi, I have loaded my products in a staging environment because I did not want my customer shop for products with no pictures. Can you maybe help with steps to delete the entire catalogue from Facebook and do a fresh new setup of Woocommerce for Facebook and maybe this would help.

    Thanks

    Plugin Support AJ a11n

    (@amandasjackson)

    3 years, 1 month ago

    Hi @hensaid

    You can delete or reset all products on Facebook following the instructions here:

    https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

    Thread Starter hensaid

    (@hensaid)

    3 years, 1 month ago

    Thanks Amanda.

    I eventually had to delete my catalogue and re-do the Facebook for Woocommerce setup. Now I have only synced 2 products and still no images. if I click on the image URL it loads with a black page and a white dot in the middle.

    I have published 4 products but my shop shows inactive – pending review.
    https://www.facebook.com/succulentcrush/shop/

    Regards

    Thread Starter hensaid

    (@hensaid)

    3 years, 1 month ago

    When I open the product on Facebook and display more fields I see this:
    Has main image fetched = false

    Both Image URL and Images links does not work?

    Only Website link works?

    Any ideas?

    Thanks

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    3 years, 1 month ago

    Hi @hensaid

    Your shop will not be visible until Facebook approves it. Apart from that, the product image should be sent to Facebook and it’s likely a problem with another plugin preventing that data from being sent.

    To ensure the plugin is working as expected, try switching back to a default theme like Twenty Twenty-One and disabling all plugins except for WooCommerce and Facebook for WooCommerce to see if this resolves the problem.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    You may have to delete the product again from Facebook using the option within the Edit Product page.

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    3 years, 1 month ago

    Hello @hensaid

    We haven’t heard back in over a week so we’ll tag this as resolved. Open a new support thread should you have any questions.

    Best,

Viewing 9 replies - 1 through 9 (of 9 total)
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