Support » Theme: Trusted » No pictograms on the header

  • On my clients devices no pictograms on the header šŸ™
    Chrome, Firefox – latest versions / 32 bit
    Interestingly, Opera is OK

    Does anyone have a similar and can you solve a problem?

    Best regards,

    John

Viewing 9 replies - 1 through 9 (of 9 total)
  • Theme Author uxl

    (@uxl)

    Please let me know the URL of the site and I will be able to take a look.

    Theme Author uxl

    (@uxl)

    Hi John, thank you for supplying the information.

    I have looked at your site in a variety of different browsers, and it all looks fine to me.
    I can see all the icons in the header (phone, login, shopping cart, page title) and the featured services icons.

    Is there a specific icon that you cannot see?

    Or is there any more information you think may be helpful to solving this?
    I ask this because all the internal links on the homepage are pointing to apache served 404 errors which seem to be outside of the WP install.

    Hi!

    Thanks!
    “On my clients devices no pictograms on the header” šŸ˜›
    Can’t see the 3 pictograms (rocket, victory, bike) / texts from the (3) sites :\

    It works great on all of my devices!

    J.

    Theme Author uxl

    (@uxl)

    OK, so it’s not a problem with the icons (pictograms) as such.

    It is the whole of the ‘Featured Services’ area that your client cannot see?

    There is nothing in the theme that would stop this from displaying on some devices but okay on other devices.

    Is your client definitely viewing the same URL (http://l-bike.hu/)?

    Did you previously show your client a version without the ‘Featured Services’?
    I ask this question just in case they are viewing a previous version of the page which is now cached by their browser? Could this be a possibility?

    I cannot see an obvious caching plugin on the site, but do you have a caching plugin or something similar active on the site?

    ?

    Delet my message :@

    Again:

    answers:
    It is the whole of the ā€˜Featured Servicesā€™ area that your client cannot see?
    : Yes!

    Is your client definitely viewing the same URL (http://l-bike.hu/)?
    : Yes!
    (I tried it several times on his notebook and now I’m doing with VNC / on his laptop : )

    Did you previously show your client a version without the ā€˜Featured Servicesā€™?
    : No

    I ask this question just in case they are viewing a previous version of the page which is now cached by their browser? Could this be a possibility?
    : No cache. (Since I’m still developing a website there is no cache).

    I cannot see an obvious caching plugin on the site, but do you have a caching plugin or something similar active on the site?
    : See previous. We use only 4 plugins! :p

    &
    The full browser / page (forced cache) refresh (Ctr+F5) will show the pictos’!
    (Chrome, Firefox / 32 bit)

    Best regards,

    J

    Theme Author uxl

    (@uxl)

    Have you tried temporarily disabling the 4 plugins to rule out a plugin conflict?
    What are the 4 plugins, can you list them here for me please?

    When I view your site I can see the Featured Services section, and you can also see it, but your client cannot, so as both of us do not have access to your client’s devices it makes it difficult to understand the issue.
    What is your clients device and browser?
    Do they have anything installed on their machine or browser such as ad/content blocker that could possibly affect this?

    Would it be possible to get a screenshot which shows the Featured Services section not displayed?

    Would it be possible for your client to send you the source code of the page as it is rendered in their browser? (in chrome or firefox, right click and ‘view page source’ or Ctrl+U and then save the code as a text file)

    We would then be able to see if the Featured Services section is in the source code but not displayed on screen.

Viewing 9 replies - 1 through 9 (of 9 total)
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