Support » Plugin: WooCommerce PayPal Payments » No PayPal button on single product page for some products

  • Resolved essmeier

    (@essmeier)


    At PayPal’s request, I have installed the WooCommerce PayPal Payments
    Subscribe to this plugin this week.

    On the Woocommerce > Settings >Payments page, I have “Enable on Single Product” checked under the section for “Single Product Page.”

    For most of my products, the product page has buttons for both PayPal and Pay Later, but I’ve found at least one product where the buttons are not there.

    Any idea why, or what I can do about it? I thought perhaps there was some sort of override that was checked on the page for the individual product, but I can’t find one.

    For that product, the buttons don’t appear, and I have no idea why or how to make them appear.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter essmeier

    (@essmeier)

    There was a cut/paste error in the first sentence above.

    It should read:

    At PayPal’s request, I have installed the WooCommerce PayPal Payments plugin this week.

    Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hello @essmeier,

    I can see that our plugin tries to show the PayPal buttons on the product, but it gets blocked for some reason. I will need to talk to our developers about this.
    I am interested in what happens if you duplicate the product. Does the duplucate show the same behavior?
    In the meantime can you please try to disable all plugins other than WooCommerce & PayPal Payments and activate the theme “Storefront” to see if the issue persists on the product site?
    If the button shows up, then it might be a plugin or theme conflict and I would recommend re-enabling them one by one to see when the behavior appears.
    Can you please also send us your WooCommerce system report? Thanks!

    Kind regards,
    Niklas

    Thread Starter essmeier

    (@essmeier)

    I am interested in what happens if you duplicate the product. Does the duplucate show the same behavior?

    Yes. Duplicating a product duplicates the problem.

    I disabled all plugins except Woocommerce and PayPal Payments.

    That did not fix the problem.

    I don’t know how many products have this problem, as I have nearly 1200 products on the site and as far as I know, the only way to tell is to look at them individually as a site visitor would. This would take a really long time.

    It might be a few. It might be hundreds.

    System report follows.

    ### WordPress Environment ###

    WordPress address (URL): https://www.rarerecords.net
    Site address (URL): https://www.rarerecords.net
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
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    Action Scheduler Version: ✔ 3.1.6
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    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
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    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

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    PHP Version: 7.2.34
    PHP Post Max Size: 32 MB
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    PHP Max Input Vars: 1000
    cURL Version: 7.73.0
    OpenSSL/1.1.1h

    SUHOSIN Installed: –
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    Remote Post: ✔
    Remote Get: ✔

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    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (45) ###

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    TablePress: by Tobias Bäthge – 1.12
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    WooCommerce Bulk Stock Management: by WooCommerce – 2.2.30 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Conditional Content: by Lucas Stark – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.1.2 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce PayPal Payments: by WooCommerce – 1.0.2 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.9.2
    WooCommerce Product Search: by itthinx – 3.2.0 (update to version 3.3.0 is available) – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Recommendation Engine: by Lucas Stark – 3.2.4 – Installed version not tested with active version of WooCommerce 4.7.0
    Remove WooCommerce DB Notice: by WooCommerce – 0.1 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.16.1 – Installed version not tested with active version of WooCommerce 4.7.0
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    WooCommerce USPS Shipping: by WooCommerce – 4.4.48 – Installed version not tested with active version of WooCommerce 4.7.0
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    Mass delete unused tags: by Ramon Fincken – 2.0.0
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    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.7.0
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    WP All Export Pro: by Soflyy – 1.5.4

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    featured (featured)
    outofstock (outofstock)
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    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #4 – /store/
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My account: ❌ Page not set
    Terms and conditions: #68 – /terms/

    ### Theme ###

    Name: Storefront Child
    Version: 1.0
    Author URL: http://woocommerce.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.4.3 – 2.9.0 is available
    Parent Theme Author URL: https://woocommerce.com/
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    Overrides: storefront-child/woocommerce/checkout/form-billing.php

    ### WooCommerce Customer/Order/Coupon Export ###

    Automated exports: 2
    Custom formats: 0
    Next export: Not scheduled

    ### Action Scheduler ###

    Complete: 280
    Oldest: 2020-10-16 12:40:31 -0600
    Newest: 2020-11-16 10:17:27 -0700

    Pending: 5
    Oldest: 2020-11-16 11:53:30 -0700
    Newest: 2020-11-17 08:28:32 -0700

    `

    Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hey @essmeier,

    Thanks for the information.
    I will get back to you after I had the chance to talk to our developers about this behavior.

    Kind regards,
    Niklas

    Thread Starter essmeier

    (@essmeier)

    For now, I have had to disable this plugin and revert to the PayPal Standard/PayPal Checkout plugin on my site, as I’m having other problems with this plugin that are preventing my customers from completing their transaction.

    Details in this thread:

    https://wordpress.org/support/topic/unprocessable-entity/

    Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hey @essmeier,

    Thanks for letting us know.
    My apologies for the difficulties you are facing. We will of course also check out your other issue.
    If you have a staging site and would like for us to do some more investigating without compromising your production site, then you can also reach out to us directly as described in our documentation here.

    So far, I was unable to reproduce your behavior in any of my testing environments.
    I have taken some notes from my earlier tests, but to learn more about the behavior we would need access to an environment where we can safely re-enable the plugin for a moment.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter essmeier

    (@essmeier)

    Creating a duplicate site is difficult, due to the size of the database involved.

    I’ll see if I can come up with something tomorrow.

    Since reverting to the PayPal Standard plugin, the PayPal buttons have reappeared on the pages for the products that didn’t have them before.

    I don’t know what the problem might be, but it’s clearly specific to the Woocommerce PayPal Payments plugin.

    Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hey @essmeier,

    We have received your internal ticket regarding the other issue you are experiencing.
    Regarding the missing buttons however, we have done some tests in our systems and were unable to reproduce the behavior so far.
    So we are wondering if you found a way to create a staging environment? Or alternative if you are willing to grant access to your production site. For all sensitive matters, please create an internal support request as described here.
    Currently with the plugin disabled on your site and no option to reproduce it, our options to investigate are limited.

    Kind regards,
    Niklas

    Thread Starter essmeier

    (@essmeier)

    I have created a staging site and given you access.

    Details are in the support thread on the Inpsyde site.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    This Issue will be handled internally in a second thread with the user. For a better overview, we will close this one here.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘No PayPal button on single product page for some products’ is closed to new replies.