Hello!

So sorry to hear about your trouble. I’d be happy to assist in troubleshooting the issue if you were willing.

Currently you can request account deletion on here or by emailing us directly at cdnhelp@shift8web.com. We can manually remove the account if you want the details deleted.

Also you can not submit ticket (to delete account) because of pro subsription… Nice.

Yeah the idea that this being a free service, we have to allocate resources for support in an intelligent and “scalable” way. We just dont have enough resources to support free accounts via a support system. However I hope its evident at the quick response times on these support forums that we take supporting the plugin seriously.