Hi there!
Please don’t shoot the messenger. I’m only a volunteer moderator at Elementor. I understand that you are in distress! The rules here are strict, though. You are a pro user. And as such, you have access to support that users of the free version don’t have. Please ask your question in the new Elementor Forum: https://forum.elementor.com/ You can sign in with your Elementor account credentials.
Maybe we, as fellow users, can help you to solve your issue.
If you actually want a response from the official Elementor support, this really isn’t the place to go, neither is the the place to complain about support. If you want to let Elementor now you have an issue with the official support department, please go here instead: https://elemn.to/feedback
Another team will look at your case. Please wait at least 48 hours before filling in the form and also check your spam folder and anti-virus program.`
Cheers,
Anne
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
They’re not getting back to you here. They are not allowed to support customers here and no one can.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.
