Support » Plugin: WP Mail SMTP by WPForms » No notifications from gravity forms are delivered when WP mail SMTP is active

  • Resolved joelalexandersson

    (@joelalexandersson)


    HI! I just started having problems with notifications not being sent. This worked for a couple of weeks but all of a sudden the notifications stopped working. I am using the WP mail SMTP plugin and I’ve tested that it works in every way on its own. Everything is being sent using WP mail SMTP but not gravity forms notifications. If I deactivate wp mail SMTP the regular phpmail function kicks in and starts working. So this is a weird one. Everything seems to be fine on their own but together they simply doesn’t work. Any ideas?

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  • Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @joelalexandersson,

    If you are able to send a test email successfully, the next step is to check the ‘From Email’ from the Ninja Forms. The ‘From Email’ used while setting up SMTP should be the same while sending the emails from Ninja forms if you’re using mailers such as Gmail, Outlook.

    I hope this helps!

    Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @joelalexandersson – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

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