• I have three forms with notifications for all three. No email is being sent or received. Details:

    * WP-CRM plugin — email change — email received at host, then by me
    * WP-CRM plugin — one form completed — no email received at host (not in success, deferred, failure or in progress status)
    * WP-CRM plugin — another form completed — no email received at host
    * Post SMTP plugin — test email sent using same from and to info — email received at host, then by me

    My host has checked and can find nothing wrong there. I downloaded Post SMTP after the failures, so it isn’t causing failure. Other plugins are Akismet Anti-Spam, Google Map Embed and Tablepress, which have nothing to do with sending email and did not prevent either the test email from Post SMTP or the email change notification from WP-CRM from reaching me.

    Thanks in advance for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor MariaKravchenko

    (@mariakravchenko)

    Hello.

    Do you have the success message after the form is submitted? Did you try to disable all third party plugins to investigate the issue?

    Regards.

    Maria, thanks for replying. Here’s the information I put in the original post, which I’ve expanded upon somewhat since it may not have been clear to you:

    The only other plugins I have in the site are Akismet Anti-Spam, Google Map Embed and Tablepress, which have nothing to do with sending email. These plugins did not prevent test emails from being sent from a Post SMTP plugin that I loaded temporarily after I experienced the problem with emails from WP-CRM not sending. I have since deactivated Post SMTP after the successful email send test from it. Then, I loaded Contact Form 7–this is new information–because I do need a couple of forms that do not ask for user email–and discovered it is sending emails properly. So the only thing that isn’t working is the email functionality of WP-CRM. And the only function in WP-CRM that is not functioning is notifications. The emails that get sent when an email address is changed are getting sent successfully.

Viewing 2 replies - 1 through 2 (of 2 total)
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