Support » Plugin: Smash Balloon Social Post Feed » no new posts

  • Resolved michales

    (@michales)


    Hi. I can’t see new posts on page. I can see only posts from a few day ago. I’ve cleared cache. No errors in browser console. Plugin should be set up properly

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey michales,

    It looks like the feed on the website matches the feed on Instagram.com:

    https://snipboard.io/UjLTAi.jpg
    https://snipboard.io/NoZF9j.jpg

    Were you able to fix the issue?

    The plugin will use a backup feed in the event the access token expires. You should see a notice on the “Configure” tab if this is the case as well as a notice that appears to logged-in admins in your feed on your website.

    Let me know if you need more help!

    – Craig

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @michales,

    Apologies for any confusion related to our previous message as we thought your question was in regards to the Instagram plugin. We show the latest post on Facebook is an event post. Facebook only allows you to display events outside of Facebook if you are the host or co-host of the event, which it does not appear your page is listed as either. However, for future reference, if you want to display events through the plugin you need to generate a Page Access Token through your own Facebook App to display any events from your page in which you are the host or co-host.

    Let me know if this addresses your concerns or if you have any additional questions. Hope you are having a great day!

    thx, now i get it. can you please remove website from post, your pics and this post?

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @michales,

    We have deleted the screenshots associated with the links in our original message. However, there is not a way for us to remove the URL in your message. You may be able to edit the post yourself or you can try asking a forum moderator for assistance.

    Many thanks, hope you are having a great night!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @michales Why did you report this topic?

    The “report this topic” link is only for reporting abuse, spam or something in the forums that is broken. I don’t see that here.

Viewing 5 replies - 1 through 5 (of 5 total)
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