No more updates to a buggy app

Former industry leader, nowadays a graveyard. In addition to an old look and UI/UX, the software hasn’t gotten any updates for almost three years, and they don’t fix bugs any more, although support tells you otherwise. For example, there’s a bug in scheduled reports that I reported immediately, and after five (!) months, they haven’t done anything to it. Tonight, I couldn’t even update my sites as the app doesn’t connect to any sites and doesn’t do anything. I managed to do a few simple plugin updates in three hours. Shame.