Plugin Contributor
Ewout
(@pomegranate)
Hi! This is definitely not a license thing. I’m suspecting a plugin conflict.
You could try turning off other plugins one by one to see if that helps.
Do let me know what you find so I can check if I can do something to fix it.
Ewout
Hello again. I did cycle most of the plugins on and off and found no change. I’m still met with an almost blank page under WooCommerce-> PDF Invoices.
The plugin works well, it pumps out the necessary invoices and packing slip with all transactions, but there is nothing we can do short of editing the code itself to make modifications. I guess the next step will be to remove and reinstall. I’ll let you know what happens.
Nope, a reinstall did not fix it… I really have nothing fancy running on there, aside from the fact that it’s a multilingual site. Ever ran into troubles with WPML or WCML sites ? It’s almost impossible to deactivate these without breaking a lot of stuff, but then again these were running long before I first installed PDF Invoice.
Plugin Contributor
Ewout
(@pomegranate)
Hi! I’ve seen a recent increase in reports about this, and so far, all of them were related to a single plugin: Backup WP. See https://wordpress.org/support/topic/new-install-points-to-pro-version?replies=2
You could try turning on debugging in WordPress to see if that gives you a more descriptive error. If you don’t have a staging site, I recommend debug logging instead (writing the errors to a file).
The plugin works with WPML without any issues except that it misses some translation options which makes sure the invoice is always sent in the order language (including the footer etc.)
Let me know what you find!
Ewout
Well, you did hit the nail right on the head. We are using Backup WP and in fact, the only reason we were re-visiting the issue today was because I had a bit of spare time and was looking into why Backup had stopped working a week ago… Disabled Backup WP and voilà, your menus are back. So I’ll make the changes I wanted then re-enable Backup. I see the Backup dev is getting a lot of heat for it, but I have to say his plugin is pretty cool and up until recently was working flawlessly (well, if you don’t count the fact that it nuked yours in the process). I’ll take this matter to him instead of bothering you.
Thanks for the support, keep up the good work !
Plugin Contributor
Ewout
(@pomegranate)
Glad to hear that resolved the issue and thanks for chiming in on that Backup support thread. I haven’t worked with Backup, but based on what I have seen from the code, I wouldn’t recommend it. Not because it breaks my plugin, but because the coding quality is quite poor. Especially with a plugin that connects to various cloud services, I wouldn’t trust this, security wise.
UpdraftPlus is a very good alternative (used by a lot of people and with good ratings).
Ewout
