Hi @aidanashby
Thank you for writing in.
Could you please elaborate on your issue more clearly providing some screenshot so that we can check on this and provide you a better solution.
Regards!
Thread Starter
Aidan
(@aidanashby)
List view works fine: https://pasteboard.co/J4G2XTZ.png
Grid view doesn’t: https://pasteboard.co/J4G370V.png
Issue appears when all other plugins are deactivated. No errors appear in console log. I’m running on LiteSpeed, PHP 7.3.
Hi @aidanashby
Thank you for writing back.
Could you please provide us your site URL so that we can check on this and provide you a better solution.
Regards!
Hi @aidanashby
Thank you for writing back.
This could be a plugin conflict. Please try deactivating all plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
Please do contact us if the issue is still persisting.
Regards!
Thread Starter
Aidan
(@aidanashby)
Hi. Nope, the problem persists when this is the only plugin active and a default WP theme (such as Twenty Nineteen) is active. This is my demo site: https://test.lucidrhino.design/add-anon-post/
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This reply was modified 2 years, 9 months ago by
Aidan.
Hi @aidanashby
Thank you for writing in.
Could you please mail us at our private mail? We will help you to fix your issue there.
Regards!
Thread Starter
Aidan
(@aidanashby)
Your website doesn’t have an email address to contact and your general contact form says support queries submitted there will be ignored, so I’ve submitted the issue using your website’s support forum. Hopefully this doesn’t take us back to square one!
Hi @aidanashby
Thank you for writing back.
Please mail us at support@accesspressthemes.com with your issue details.
Regards!
Thread Starter
Aidan
(@aidanashby)
I emailed but haven’t heard back. It’s been a week now and three weeks since I first posted this issue.
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This reply was modified 2 years, 8 months ago by Aidan.
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This reply was modified 2 years, 8 months ago by Aidan.
Hi @aidanashby
Thank you for writing back.
We have replied to you via mail. Please check.
Regards!
Thread Starter
Aidan
(@aidanashby)
All I’ve received is an automated reply with a ticket no. I’ve checked spam folders etc and there’s nothing.
Hi @aidanashby
Thank you for writing back.
Could you please provide your login details via email again. We will make sure we fix your issue this time.
Regards!
hello,
unfortunately I also have the same problem with AccessPress Anonymous Plugin.
If this is activated, all users except the administrator will not see any pictures in the media library. The images are not available in the grid display … in the list display ever user can see de Images.
Hi @brenner29
Thank you for writing in.
We will look at this matter and release updates ASAP.
Regards!
