Title: no mails Last modified: November 25, 2020 --- # no mails * [bertswaans](https://wordpress.org/support/users/bertswaans/) * (@bertswaans) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/) * I can send email, get a confirmation on the site. But in my mailbox, nothing arrives. So clients think that they contacted me correctly, and I don’t receive anything. I’m using a gmail gsuite email address. Does that give any conflicts with this plugin/mailing? Or is it something that I have to solve with the hosting. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fno-mails-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13708700) * Hi [@bertswaans](https://wordpress.org/support/users/bertswaans/) * Can you install [WP Mail Logging](https://wordpress.org/plugins/wp-mail-logging/) plugin. * After you install it try a test submission of the form. Then check the log (from the mentioned plugin) and you’ll see if there were any reported issues. Let me know what it says there. * Thread Starter [bertswaans](https://wordpress.org/support/users/bertswaans/) * (@bertswaans) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13712300) * Thanks for the quick reply. I’ve installed the plugin and tested a contact form. There was an error: could not instantiate mail function. * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13712759) * Hi [@bertswaans](https://wordpress.org/support/users/bertswaans/) * Do other emails from that WP install work? For example the emails WP sends to the admin when there’s a new comment. * You can also use a plugin like [WP Test Email](https://wordpress.org/plugins/wp-test-email/) to check if the emailing functionality works. Once activated go to **Tools > Test Email**, add the email address to which you want to send an email and click the “Save Changes” button. * If you get an error then there is an issue with mailing functionality in general, it’s not specific to our plugin. In which case please check [this article](https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/). * Thread Starter [bertswaans](https://wordpress.org/support/users/bertswaans/) * (@bertswaans) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13734094) * Hey I’ve installed the wp test email, and the functionality works fine. The test mail arrived. So I have no idea what to do next, because this wordpress install can send emails, only not with a contact form. * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13737947) * Hi [@bertswaans](https://wordpress.org/support/users/bertswaans/) * In the plugin settings, under “General Options” at the end there’s an option called “Use PHP’s mail() instead of WP’s wp_mail()” * If it’s checked can you uncheck it, save and then try the contact form. * And if it’s currently unchecked then check it, save and then try the contact form. * Thread Starter [bertswaans](https://wordpress.org/support/users/bertswaans/) * (@bertswaans) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13739823) * The box was unchecked. I’ve checked it and tried again, but no change. Any idea? Problems with gmail/gsuite compability? * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 8 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13742092) * The error “could not instantiate mail function” means that the server couldn’t send the email. * It’s a generic message which doesn’t point to a specific issue. * There are a few common reasons for it, most common is that simply the mail functionality is not working on the server. * But since you are receiving other emails from that WP site, that’s not the issue, it should work. * It could also happen if the recipient address is incorrect. So can you please recheck the “Your Email” option in the settings, is it all ok there? * Also, which options did you change in the plugin settings? Did you change the subject and if you did, what is it now? * Thread Starter [bertswaans](https://wordpress.org/support/users/bertswaans/) * (@bertswaans) * [5 years, 7 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13795781) * Hey The recipient adress was correct. I’ve checked it over and over. I didn’t change any options in the settings. I’ve put it on default to be sure. So I really don’t know what could be the problem. * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 7 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13796874) * Hi [@bertswaans](https://wordpress.org/support/users/bertswaans/) * Can you send over a screenshot of the settings page and the URL to the site? You can send it over to `skustrimovic` at gmail since you can’t attach images here and also in case you do not want to share the URL publicly. * Thread Starter [bertswaans](https://wordpress.org/support/users/bertswaans/) * (@bertswaans) * [5 years, 7 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13871282) * It took a while but I’ve started the search again. * I’ve send a mail to skustrimovic@gmail with the screenshots * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 7 months ago](https://wordpress.org/support/topic/no-mails-3/#post-13875746) * Hi Bert, * Just answered on the email. * [haumeder](https://wordpress.org/support/users/haumeder/) * (@haumeder) * [5 years, 6 months ago](https://wordpress.org/support/topic/no-mails-3/#post-14009758) * I had the same problem. I’ve tried the above. (Not the WP Mail Logging) WP Test Email works. Changing to php mail and back to WP mail did not work. As a last try before contacting you I made the “Your email” and “From Email” different and viola! it works. “From Email” refers to a FAQ for the plugin which I can’t find. Could you kindly point to it. (Sorry if I’m blind. Happens.) * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 6 months ago](https://wordpress.org/support/topic/no-mails-3/#post-14011650) * Hi [@haumeder](https://wordpress.org/support/users/haumeder/) * On the plugin page ([https://wordpress.org/plugins/simple-basic-contact-form/](https://wordpress.org/plugins/simple-basic-contact-form/)) when you scroll down to the end, there is a FAQ section, there’s just one item, it’s related to the “From” address. * > That setting enables you to customize the address used as the “From” header > for email messages. If your email address is a domain-based address, then this > setting should be the same as the previous Email setting. Otherwise, if you > are using a 3rd-party email service, this setting should be a local, domain- > based address. If you find that email messages are getting sent to the spam > bin, this setting may help. * Might be a bit confusing, basically your hosting provider’s mail server may block the emails if they are set to be coming from an email you do not own. * The “Your email” can be anything, you can change that, that is the “receiver” of the email. * But “From email” should remain what the plugin uses by default (which can also be an issue but then no emails at all would work, not just the one from our plugin). * [haumeder](https://wordpress.org/support/users/haumeder/) * (@haumeder) * [5 years, 6 months ago](https://wordpress.org/support/topic/no-mails-3/#post-14012924) * Yes, a tad confusing, but I got it now. Thanks for the speedy reply. * Plugin Author [WPKube](https://wordpress.org/support/users/wpkube/) * (@wpkube) * [5 years, 6 months ago](https://wordpress.org/support/topic/no-mails-3/#post-14020111) * You’re welcome. * Yeah, we’ll update the text a bit to make it easier to understand. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘no mails’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/simple-basic-contact-form_d8b8d8. svg) * [Simple Basic Contact Form](https://wordpress.org/plugins/simple-basic-contact-form/) * [Frequently Asked Questions](https://wordpress.org/plugins/simple-basic-contact-form/#faq) * [Support Threads](https://wordpress.org/support/plugin/simple-basic-contact-form/) * [Active Topics](https://wordpress.org/support/plugin/simple-basic-contact-form/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/simple-basic-contact-form/unresolved/) * [Reviews](https://wordpress.org/support/plugin/simple-basic-contact-form/reviews/) * 15 replies * 3 participants * Last reply from: [WPKube](https://wordpress.org/support/users/wpkube/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/no-mails-3/#post-14020111) * Status: not resolved