No longer works with woocommerce

  • Resolved CroHammeR

    (@crohammer)


    4 years ago

    I had the plugin in use for a few weeks and it all worked. For a few days, it no longer works with woocommerce notifications.
    I have the plugin “WP Test Email”, since I can send email with and without Mail Integration for Office 365/Outlook by Cross Connected plugins, but not at woocommerce. I have also reconfigured the plugin again, all this is possible but it does not work. Do you have an idea why?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter CroHammeR

    (@crohammer)

    4 years ago

    Could it be that the problem is due to an update on PHPMailer?

    matgray87

    (@matgray87)

    4 years ago

    I’ve got the same problem… sends site emails fine (new user etc), but nothing from WooCommerce…

    Thread Starter CroHammeR

    (@crohammer)

    4 years ago

    My suspicion is that only HTML emails don’t go

    edwardcross

    (@edwardcross)

    4 years ago

    Hi guys, this is odd as I’ve addressed this issue in the past (it’s to do with the email content type, and passing this over from the wp_mail event to the Graph API). I’d tested sending a HTML email and it had sent as HTML. The user who had the issue stated it had addressed their problem too. However, I may have created a new issue with my latest version of the plugin which needs testing. I’ll have to investigate when I have a spare moment.

    takioh

    (@takioh)

    4 years ago

    I’ve met the same problem. Curiously, I can’t receive new order emails but I can receive the confirmation mails when manually added orders are finished. Now I use Mailgun plugin temporally but want to use 365 mail. Is it related to using a shared mailbox?

    Additional Information: the mails sent by Mailgun can’t reach a shared mailbox of Microsoft 365.

    Thread Starter CroHammeR

    (@crohammer)

    4 years ago

    I use WP Mail SMTP temporarily, but I can’t use a shared mailbox!

    takioh

    (@takioh)

    4 years ago

    @crohammer Hi, do you mean when you use Office 365 mail integration plugin, you can’t use a shared mailbox for sending emails with WP system email, is it right? If so, I think it is caused by misconfiguration. In my circumstance, WP could send some emails, as cited above.

    I don’t know WP mail SMTP (plugin?) but does it work with MS 365 mail server,
    not with a shared mailbox? I recently found somewhere on internet, possibly MSDN, that MS changed the email authentication protocol for a much secure one. Now users can’t use Thunderbird or Gmail for sending and receiving 365 mail. The bundled mailer of iOS can treat 365 mail. But it is an exceptional case.

    • This reply was modified 4 years ago by takioh.
    Thread Starter CroHammeR

    (@crohammer)

    4 years ago

    I contacted WP Mail SMTP support…

    `When you’re using mailers like Microsoft Outlook, Gmail, Other SMTP, you need to use the same authenticated email address as your “From email” and there’s no way to change it or to use multiple email addresses. Because you need to send an email using an authenticated email account to improve your email deliverability. Otherwise, your email notifications will be flagged as SPAM.

    To use different “From email addresses”, you need to configure a domain-based mailer such as SMTP.com, Sendinblue, Mailgun, or SendGrid. Those mailers will authenticate your domain instead of authenticating one specific email. Then you can set different “From email” addresses in your forms or on plugins like WooCommerce (info@example.com / support@example.com).`

    As I understand, the problem is only that you can’t specify the address separately in Plugin (Send as must be configured, of course)

    furikuri

    (@furikuri)

    4 years ago

    I have the same problem. Sending test mails with the “Check & Log Email” Plugin works fine, but WooCommerce stopped sending mails at all. I would be really happy if you could fix this bug soon.

    Thank you very much for this great plugin!

    furikuri

    (@furikuri)

    4 years ago

    I downgraded back to v1.5.0. WooCommerce’s mails are back to normal now.

    edwardcross

    (@edwardcross)

    4 years ago

    Hi all, this should now be resolved as of 1.7.0.

    Regards,

    Ed

Viewing 11 replies - 1 through 11 (of 11 total)
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