Support » Plugin: Popup Maker - Popup Forms, Opt-ins & More » no longer works with my multilingual website (WPML)

  • Resolved alkemiko

    (@alkemiko)


    Hello,

    unfortunately it no longer works with my multilingual website (WPML), it does not work both in translated forms and in untranslated forms but placed in translated pages … I deactivated all the plugins except wpml and set the default theme of WP twenty twenty, but it does not work

    Regards

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Maria Togonon

    (@mariatogonon)

    Hello @alkemiko – sorry for the inconvenience.

    Could you please check if there are any JavaScript console errors on your website that causes the plugin to not work as expected? Please check this documentation on how to proceed: https://docs.wppopupmaker.com/article/373-checking-javascript-errors

    Let us know.

    Hello,

    why is my ticket solved?
    the plugin still doesn’t work, no console error. On a backup prior to updating the plugin it works correctly in all languages. However I see that in general, the latest update caused a lot of damage not only to me …

    Plugin Support Maria Togonon

    (@mariatogonon)

    Hi @alkemiko – we apologize for the inconvenience.

    According to our development team, they are currently investigating this issue.

    In the meantime, could you post a list of active plugins on your site?

    Hello,

    thanks for replying.

    We tested the problem with the basic wordpress template (twenty twenty) and the following plugins (all updated to the latest version):

    Popup Maker

    Popup Maker – Advanced Theme Builder

    WPML CMS Nav

    WPML Media

    WPML Multilingual CMS

    WPML Sticky Links

    WPML String Translation

    WPML Translation Management

    Yoast SEO

    Plugin Support Maria Togonon

    (@mariatogonon)

    Thank you for sending further details. @alkemiko

    ​I will now forward this to our lead developer and we will let you know as soon as we get a piece of new information.

    ​We appreciate your patience. 

    Plugin Support Maria Togonon

    (@mariatogonon)

    Hey @alkemiko – apologies for the delay.

    Could you please try to install and activate the Action Scheduler plugin? Then, kindly let us know if that helps you solve this issue.

    Hi,

    installed Action Scheduler plugin but nothing change.

    Disabling alls plugins except WPML, the problem persists even setting the default wordpress theme (twenty twenty)

    Plugin Author Daniel Iser

    (@danieliser)

    @alkemiko – Sorry to hear you had trouble with the latest version.

    Since essentially we have no idea why its not working for you at this point, probably best to actually have you approach it from the perspective of a new install where its simply not working. Go through our normal troubleshooting guides to see if any of the common issues are part of the problem and where in the guide you find the trouble:

    https://docs.wppopupmaker.com/article/265-my-popup-wont-work-how-can-i-fix-it

    Because we and lots of other PM users use Yoast, I’d nix that one as a potential source (assumption).

    WPML is in use by a large portion of our user base who are not complaining along with you so I’d assume the core plugin is fine.

    I’d start trying to narrow the issue by disabling the WPML addons one by one and retesting.

    Further I’d love to know if it works fine when those are all disabled? if so its definitely a conflict, just need to narrow it down.

    As for your concerns about it being a buggy release:

    > However I see that in general, the latest update caused a lot of damage not only to me …

    1. We offer open betas for at least 7 days prior to any public release, send out email blasts & social posts to get people testing it. We didn’t turn up any errors or regressions.
    2. From v1.10 -> v1.11 is mostly admin changes, only one change in the front end were:
    – New option added to the popup_close shortcode. If your not using it this likely is unrelated.
    3. With 500k+ sites using the plugin and 70k downloads of this version with only a few edge case issues reported thus far we definitely wouldn’t classify the scenario in the way you did. As someone who has pushed out versions with with broad impacting issues, they generate 100’s of tickets in the first day or 2. We are 2 weeks in with only 4 reports of buggy stuff, several of which are not really related to our code but a library we share with WooCommerce and is affecting both user bases.

    So rest assured it doesn’t seem like something we would have been able to catch up front but since we don’t know yet, its hard to say for certain based on just the limited info we have.

    Knowing exactly what is not going correctly based on our guide above might help narrow it down.

    Plugin Author Daniel Iser

    (@danieliser)

    Also do you have a staging site where we can see the broken popups that should be working?

    Hi Danieliser,

    a big thank you for your support, I finally managed to solve the problem. With the help of WPML support, some data was probably corrupted during the update.
    Now everything works properly. Long last!

    Thanks again for the support.

    Great plugin and great support

    regards

Viewing 10 replies - 1 through 10 (of 10 total)
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