Support » Plugin: Add-on Gravity Forms - MailPoet 3 » No longer working, will it be supported?

  • Hi,

    This plugin used to work just fine, but no longer.
    Please let us know if you (the developer) are willing to update and maintain this lovely plugin?

    Thanks,
    Annie

Viewing 15 replies - 1 through 15 (of 27 total)
  • We would love to, but our developer license to Gravity Forms have expired, and they do not respond to our requests for a new – we have asked them for months.

    If you are a paying user, maybe you can make them respond.

    Thread Starter LogoLogics

    (@logologics)

    Hi,

    Thank you so much for answering!
    I am, as we speak, communicating with them in a support ticket about this.

    I just let them know and get back to you here ok?
    Or would you like to communicate via email then I will send you a message here:
    https://tikweb.com/kontakt/?

    Thanks!
    Annie

    Both options are fine 👍

    Thread Starter LogoLogics

    (@logologics)

    Just e-mailed you!

    Thanks,
    Annie

    • This reply was modified 2 months, 3 weeks ago by LogoLogics.
    Thread Starter LogoLogics

    (@logologics)

    Did you get my mail?

    Yes, and we have contacted Gravity forms again.

    @abdultikweb It would be great if you could update the plugin. Seems like this is the only one which can combine Gravity Forms and MailPoet.

    What’s the problem with your license? Do you need to buy a new one?

    Thread Starter LogoLogics

    (@logologics)

    Hi Matthias Pabst,

    I agree!

    I know for a fact that the developer now has the missing upgraded plugin (I provided mine to him 12 December 2020 to speed things up) but I have not heard back from him since then unfortunately.

    He did state he could not fix it immediately, but it has been a while now, and he did no longer respond to my question if he could give me an estimate on when the developer would have time to fix it.

    I hope he reads this and gets back to us, so we have an idea what to expect.
    It is indeed the only available plugin that does this, so fingers crossed haha.

    Annie

    • This reply was modified 3 weeks, 5 days ago by LogoLogics.
    • This reply was modified 3 weeks, 5 days ago by LogoLogics.

    Issue is still the same, we are not getting any response from Gravity Forms to the mails we have sent several times. We got the plugin from you, but we are not going to update the plugin, if Gravity Forms do not want us to. They need to renew our developer license, but we have now given up on getting into contact with them.

    Thread Starter LogoLogics

    (@logologics)

    Hi,

    Thanks for your response.
    This is very odd.

    I have a developers license with them and contacted their support about this.
    They tell me they want your plugin to be updated, but they say they never heard from you.

    What e-mail are you using to contact them may I ask?

    Thread Starter LogoLogics

    (@logologics)

    This was their response:

    Samuel replied
    Dec 10, 9:22am
    Hi Annie,

    In the mean time, if the author of the third-party add-on is not willing to help, we would recommend contacting a freelance developer.

    We hope this helps get you to where you need to go!

    Also, your plugin is still on their site:
    https://www.gravityforms.com/community/mailpoet-3-integration/

    So looks all of this is some misunderstanding/miscommunication between this developer and Gravity Forms right?

    Den 10-12-2020 kl. 17.53 skrev logologics2@gmail.com:

    Hi,

    Support answered this:

    Samuel replied
    Dec 10, 11:27am
    Hi Annie,
    I’m not aware of any message from this developer, but he can use our contact form for any request related to any help required for his add-on development: https://www.gravityforms.com/contact-us/
    Regards,

    • This reply was modified 3 weeks, 5 days ago by LogoLogics.
    • This reply was modified 3 weeks, 5 days ago by LogoLogics.
    Thread Starter LogoLogics

    (@logologics)

    Did you send your mails directly to: priority@gravityforms.com?

    I send them a support ticket once again.
    If I can do anything else to help solve this, let me know.

    Such a shame to let this nice helpful plugin go to waste!

    We have tried the contact form, but don’t get any response.

    Didn’t know that mail-address, we have now tried mailing to priority@gravityforms.com too.

    Thread Starter LogoLogics

    (@logologics)

    Great, I asked them to contact you directly too, on the email I contacted you before. Maybe that contact form does not work to well, goes into their spam etc.

    That priority@gravityforms.com is just for paying users, so they give attention to that more usually.

    I will let you know when they respond to me!

    Thanks,
    Annie

    • This reply was modified 3 weeks, 5 days ago by LogoLogics.
    • This reply was modified 3 weeks, 5 days ago by LogoLogics.

    @abdultikweb Just to understand the situation: Your developer license expired and you don’t want to buy a new license? Right?

Viewing 15 replies - 1 through 15 (of 27 total)
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