No Longer Working?

JollyRogerD
(@jollyrogerd)

1 year ago

Everything was working great… until it wasn’t. Somewhere along the lines since launch about a year ago, it stopped displaying the pop ups, most likely when updating software. I thought it was an update conflict, but I rolled them back and it went from bad to worse. I have since restored the latest versions of the framework, wordpress, and Tooltipy.

At first, you could see the dotted line for the tooltip text but no pop up appeared. I then fiddled with things and now nothing is even showing as a tooltip.

I would like to get it working again as expected and intended.

I am using Enfold 7.1.1, Tootipy 5.5.7, WordPress 6.8.2, PHP 8.3.1

Thanks!

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Thread Starter JollyRogerD
(@jollyrogerd)

1 year ago

Small update… the dotted line noting where the tooltip is supposed to be is back, but still no pop up.

Plugin Author Jamel Zarga
(@lebleut)

1 year ago

Hi @jollyrogerd

Thank you for letting me know about this,

As I checked your link I get “Error establishing a database connection”, please let me know when your db server is back

Also, awaiting, please try to activate an other theme like the 2024 theme and see

Thanks

Thread Starter JollyRogerD
(@jollyrogerd)

1 year ago

Sorry about that, had to do a ram upgrade. Site is back up, now. I tired to do a test with the 2025 base theme but because all the tooltips are in a custom post type (portfolio) the page won’t show outside of our framework.

In developer tools I am seeing this error:
Uncaught TypeError: jQuery(…).mediaelementplayer is not a function load-keywords.js?ver=5.5.7:37

at HTMLDocument. (load-keywords.js?ver=5.5.7:37:137)
at HTMLDocument.dispatch (jquery.min.js?ver=3.7.1:2:40035)
at v.handle (jquery.min.js?ver=3.7.1:2:38006)
at Object.trigger (jquery.min.js?ver=3.7.1:2:70124)
at Object.success (load-keywords.js?ver=5.5.7:22:17)
at c (jquery.min.js?ver=3.7.1:2:25304)
at Object.fireWith as resolveWith
at l (jquery.min.js?ver=3.7.1:2:77782)
at XMLHttpRequest. (jquery.min.js?ver=3.7.1:2:80265)

Plugin Author Jamel Zarga
(@lebleut)

1 year ago

Hi back @jollyrogerd

I checked and published the changes related to the mediaelementplayer js file issue as well as some security improvements

Please update to v5.5.8 and let me know

Thread Starter JollyRogerD
(@jollyrogerd)

1 year ago

Hi Jamel-

I updated the plugin and still no popup. Text is dotted underline, but no tooltip. It looks like those errors are gone, now.

Any further thoughts? I need to get this working.

Plugin Author Jamel Zarga
(@lebleut)

1 year ago

Hi back,

I hope make it work quickly for your site, I’m trying to help

I see that the “Uncaught TypeError: jQuery(…).mediaelementplayer is not a function” js error message is still showing and it seems like a cache issue so please empty all your caches if have more than one and see what you get

Thanks

Thread Starter JollyRogerD
(@jollyrogerd)

1 year ago

Hi Jamel-

I turned off caching on the site while trying to figure this issue out… so unless there is caching somewhere I am not considering, that is not an issue.

I tried a different browser in an incognito window as chrome sometimes does weird things with caching… and I am getting this error (refer to screenshot)

Thanks!
Thread Starter JollyRogerD
(@jollyrogerd)

12 months ago
I just fixed it by adding this to my functions.php file
```
add_action('wp_enqueue_scripts', 'my_register_javascript', 100);

function my_register_javascript() {
  wp_register_script('mediaelement', plugins_url('wp-mediaelement.min.js', __FILE__), array('jquery'), '4.8.2', true);
  wp_enqueue_script('mediaelement');
}
```
- This reply was modified 12 months ago by JollyRogerD.

Viewing 8 replies - 1 through 8 (of 8 total)

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