I am sorry you experienced this. Unfortunately this is a bit of miscommunication on our part. We have no plans at this time to stop supporting the plugin here on WordPress or through our standard support process. You can continue to ask questions about the themes as well as the plugin here in the WordPress.org forum or via email@example.com
That said, your best experience has for a long time been to use one of the many thousands of great themes available here on WordPress.org, then use our plugin along with its shortcode functionality to achieve what you are looking for.
Again, to be clear, as of today I have heard of no plans whatsoever to stop supporting the plugin or themes here. Sorry you someone told you different.
Placester Developer Evangelist