No longer able to upload images, support told me to use a different theme

  • kristiamdahl

    (@kristiamdahl)


    1 year, 3 months ago

    I’ve been using Social Warfare without issue for a couple of years. Maybe a month ago I noticed that the option to upload social images for blog posts disappeared. I hadn’t added any new plugins or changed themes – I just kept current with updating the existing ones – so I contacted support.

    I was told that it must be a conflict with my theme or a plugin, and their solution was to have me use a different theme (note I use a well-constructed theme built on Elementor Pro). Seriously?!

    I did deactivate all non-essential plugins, but that didn’t solve the issue either.

    Then I noticed that this plugin hasn’t been updated for the latest version of WordPress. Hmmmm…

    I got this plugin specifically to hide Pinterest images, so I’ll be cancelling.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Andrii Balashov

    (@andbalashov)

    11 months, 2 weeks ago

    Dear kristiamdahl,

    Thank you for reaching out and sharing your experience with our Social Warfare plugin. We understand how frustrating it can be when a feature you rely on stops working as expected. Your feedback is crucial in helping us improve.

    We are pleased to inform you that we have recently identified and resolved an issue related to image uploading that was specifically affecting users of Elementor Pro. This fix has been implemented in the newest version of our plugin.

    We encourage you to update to the latest version of the Social Warfare plugin and confirm whether this resolves the issue you’ve been experiencing. Our goal is to ensure compatibility with widely-used themes like Elementor Pro and to provide a seamless experience for all our users.

    If the problem persists even after updating, or if you encounter any other issues, please do not hesitate to reach out to our support team again. We are committed to providing you with the support you need to enjoy the full functionality of our plugin.

    We appreciate your patience and understanding, and we are dedicated to ensuring that your experience with Social Warfare is positive and efficient.

    Sincerely,
    Andrii B.

Viewing 1 replies (of 1 total)
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