Support » Theme: Zakra » No logos in mobile view

  • julesbbh

    (@julesbbh)


    On my new website, the logo is visible in the top left corner and in the cookie message in desktop view on various browsers and PCs.

    It is not pulled on the mobile view. No matter if Android or IOs – no logo appears.

    How can this happen?

    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @julesbbh,

    Thanks for reaching us,

    I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all the plugins one by one and check if the problem resolves.

    Let me know if the issue gets fixed or not and I will be back.

    Regards,
    Zakra Support Team

    Thread Starter julesbbh

    (@julesbbh)

    Dear @barsha04

    Thank you for pointing this out. I have only 6 plugins in use. None of them seem to cause the problem.

    What else could it be? Seems like it’s only on mobile devices, but not on desktop.

    I am at a loss.`

    Hi @julesbbh,

    While checking your site, it seems like you are using the old version of the theme. Please update the theme to the latest version and if it still displays the error, please contact us via live chat support and drop your query. We will check in detail.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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