Support » Plugin: Constant Contact Forms » No List Selected?

  • Resolved justravis

    (@justravis)


    A list was not selected in the plugin settings. The website emailed notifications to the admin address stating email addresses were added, but the addresses cannot be found in Constant Contact.

    If a list is not chosen, the email addresses are not added?

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Hi @justravis,

    I’m trying to picture where that message may have been displayed and/or when. Knowing that much will help determine the logic intended at that point in time for the processing of a submission.

    For example, is it in the text emailed to your admin email address? Is it a success message? Something else?

    “No List Selected” is not an error message – just the subject line I chose.

    The success emails are the same as usual.

    The email addresses are just not found in constant contact.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    “The website emailed notifications to the admin address stating email addresses were added”

    Trying to recall where our plugin may or may not state that.

    For example, the default email notification content is:

    Congratulations! Your Constant Contact Forms plugin has successfully captured new information
    
    ... //Enter field data here
    
    Don't forget: Email marketing is a great way to stay connected and engage with visitors after they've left your site. When you connect to a Constant Contact account, all new subscribers are automatically synced so you can keep the interaction going through emails and more. Sign up for a Free Trial on the Connect page in the Plugin console view.
    

    Also, just out of curiosity, are you seeing any unfamiliar lists that start with “cc_”? It looks like when a form doesn’t have a list specified, it will generate a generic one to add to.

    Yes, the default email notification is sent to the admin email address.

    No, there are not any unfamiliar lists.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Last thing that would be related to contacts not making it into constantcontact.com lists would be the opt-in checkbox setting. You need to provide that setting so that the user can check it to authorize being added to any list. Also if it got visually hidden on the frontend, you will need to re-show it.

    If that all is not already in place and available, then I’m at a momentary loss for why contacts aren’t being added to a list of some sort in your Constant Contact account. Would be willing to investigate more and closer if you’re willing to let me.

    Emails are now being successfully added to CC.

    There is not a way to manually add emails without names in CC?

    I need to add the emails submitted before I chose a list in the plugin settings.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Not sure personally on the manually adding without names. Perhaps improvise and use the portion before the @ in the email address for any of the required fields?

    At the current version of the plugin, we don’t do any logging of entries submitted to the forms. Nothing similar to something like you may expect from Gravity Forms. If you had email notifications sent to your admin email address, you could get the values submitted there, but that’s the best we can offer at the moment.

    @justravis I had this exact same issue. I have now turned on the opt-in but would like to get all the previous emails into my list. Did you figure out how to manually add them? Thanks!

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    If you still have the email notifications in your inbox, and not deleted, it’d be a case of copy/pasting the best you can into the lists in your constantcontact.com account.

    Constant Contact has bulk import available http://knowledgebase.constantcontact.com/articles/KnowledgeBase/5297-format-a-file-to-import-contact-lists

    Thank you so much!!!

Viewing 11 replies - 1 through 11 (of 11 total)
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