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  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @azcounterza ,

    Sorry to see you faced an issue during installation.

    The most probable reason should be not fully installing the free and pro extension(s) that you purchased. We can assure you there is no scam.

    We cannot give any installation details here since your review refers to the pro version – which shouldn’t be discussed here, in this forum.

    In any case, our CS team should have reached out to you already, so kindly check your inbox, please. We’ll do our best to assist you so this review can be changed in the future.

    Regards,
    Popup Builder team

    Thread Starter metatronisih

    (@azcounterza)

    It turns out that in order to activate the addon that I bought for $29, I need to buy a bundle for $49.

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @azcounterza ,

    We believe there is a misunderstanding. There is no need to purchase anything else as already told by our support rep.
    What you need to do is to install the extension which you’ve purchased.

    Please, stay connected with us via Live Chat or email so we can help you resolve this quickly.

    Thanks beforehand.

Viewing 3 replies - 1 through 3 (of 3 total)
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