no images in the social media posts

  • Resolved ichibanryu

    (@ichibanryu)


    2 years, 6 months ago

    Hello,
    from a pair of months, all of sudden, when I share an article on social media (all: from facebook to instagram to telegram), I can no longer see the cover image, the space remains just blank. I asked the provider for assistance but they didn’t help me.
    Thank you very mush for your help!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Maybellyne

    (@maybellyne)

    2 years, 6 months ago

    Hello @ichibanryu

    Thanks for reaching out about sharing your posts on social media.

    First, please navigate to WordPress > Yoast SEO > Social > Facebook then toggle the button to ENABLE the option to Add Open Graph meta data

    • This reply was modified 2 years, 6 months ago by Maybellyne.
    Thread Starter ichibanryu

    (@ichibanryu)

    2 years, 6 months ago

    Hello @maybellyne
    thanks for your answer, open graph is already enable. Also I have this problem with all social media, not just facebook. I don’t know what to do 🙁

    Plugin Support Maybellyne

    (@maybellyne)

    2 years, 6 months ago

    I ran the homepage URL via the Facebook sharing debugger and there’s an issue with the og:image :

    Provided og:image URL, https://shingekinoshoujo.to/wp-content/uploads/2021/12/img.png could not be processed as an image because it has an invalid content type.

    If you go to https://shingekinoshoujo.to/wp-content/uploads/2021/12/img.png, can you load it in your browser? I see a 403 forbidden error

    • This reply was modified 2 years, 6 months ago by Maybellyne.
    Thread Starter ichibanryu

    (@ichibanryu)

    2 years, 6 months ago

    Maybe it’s a problem with SSL? Or what?

    • This reply was modified 2 years, 6 months ago by ichibanryu.
    Thread Starter ichibanryu

    (@ichibanryu)

    2 years, 6 months ago

    [video src="https://shingekinoshoujo.to/error404.mp4" /]
    a video… it’s very strange

    Thread Starter ichibanryu

    (@ichibanryu)

    2 years, 6 months ago

    Oh, and the problem it’s the same also with new cover images with new articles.

    • This reply was modified 2 years, 6 months ago by ichibanryu.
    Plugin Support Maybellyne

    (@maybellyne)

    2 years, 6 months ago

    @ichibanryu Do have a look at the Facebook debugger. See screenshot. The image is pulled, but there is still a problem. I sense it is how your images are named, for instance, .jpg.png or .png.webp. You may consider naming the image files properly and re-uploading

    Thread Starter ichibanryu

    (@ichibanryu)

    2 years, 5 months ago

    the file names are correct and any file I use as a cover it always has the same problem. Beside for two years everything worked normally, did it happen suddenly, probably due to an update? I do not know.

    Plugin Support Maybellyne

    (@maybellyne)

    2 years, 5 months ago

    Hello @ichibanryu

    This is a warning from the Facebook sharing debugger:

    Provided og:image URL, https://shingekinoshoujo.to/wp-content/uploads/2021/12/img.png could not be processed as an image because it has an invalid content type.

    If you resolve or fix the warning and there are still no images in the social media posts, do reach out to us again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
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