Support » Plugin: W3 Total Cache » No image when sharing link to WhatsApp only on Android

  • Resolved SottoVoce

    (@sottovoce)


    Hi,

    I noticed that since last W3TC update (0.9.7.3), any link shared to WhatsApp by using any Android device is now without an image. This same procedure works fine if the device is iOS.

    Thank you.

    • This topic was modified 1 month, 1 week ago by  SottoVoce.
    • This topic was modified 1 month, 1 week ago by  SottoVoce.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello,
    Can you please share more details about your issue? Maybe share your URL or some screenshots for this?

    Sure Marko,

    This is happening when sharing any link to WhatsApp from an Android device. Normally, when you share a link to WhatsApp, it shows a «site preview» which includes meta description and featured image from post.

    I understand that property=og:image should be working fine, because if I share the same link by using an iOS device it works as it should be. Sharing to Facebook or Twitter is also working correctly.

    I guess that somehow WhatsApp user-agent is not able to pick the right image from post when generating that preview, and it is something related to page cache, because it works if I disable W3TC. The thing that I can’t understand is why this is only happening when using Android devices, and I tested using three different devices.

    For example this one is not working: https://www.aberturasldo.com.ar/puertas-multianclaje-ldo/ and same thing is happening to any blogpost.

    Marko, I hope that this help you understand what it’s going on.

    Thank you and regards.

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello,
    Have you enabled User Agent Groups in Performance>User Agent Groups?
    Are you sharing the link just by copy/pasting it or using the WhatsApp Share Button

    Hi,

    User Agent Groups are not enabled. The link is shared by using Android’s share menu from Chrome. I didn’t tested pasting the link directly.

    Thank you

    SottoVoce

    (@sottovoce)

    Hey guys, any update on this?

    tx

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello,

    Please disable W3 Total Cache settings one by one and see which one is causing this. Also, make sure to save all settings and purge caches after each.

Viewing 6 replies - 1 through 6 (of 6 total)
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