Support » Plugin: WordPress Image Compression Plugin - Octify » No idea why people left 5 stars!!! SCAM ALERT

  • I purchased 1GB last month and installed the plugin on a client’s website. The process of optimizing got stuck at the beginning. I reached out to the customer support and they asked for login info. I provided them the login info but never heard back from them ever again I tried to contact them several times and even opened up the new case but no one seems to be responding.

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  • Plugin Author octify

    (@octify)

    Hi there @upperkite,

    Octify certainly isn’t a scam, we’d be more than happy to help. I’ve just checked our ticket system and don’t see your reply with details.

    If you can re-send to support(at)octify.io and one of our team will be happy to check the issue you’re having.

    As a quick troubleshooting step install a plugin called “Health Check”. Then visit your wp-admin > Dashboard > Health Check and check the loopback connection works. If this is timing out, you’ll need to increase the timeout limit on your server for Octify to work.

    Thanks!

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