No icons found

  • Resolved nguedes

    (@nguedes)


    5 years, 7 months ago

    Hi,
    After deleting the predefined icon (in a icon box) and trying to select a different icon for a Getwid’ Services predfined block (Icon Box ) I get the following message: “No icons found”.

    I get the same message even if using a regular Icon Box or Icon.

    Thanks for your help
    Tiago

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support dimned

    (@dimned)

    5 years, 7 months ago

    Hi @nguedes,
    Thanks for reporting this however I could not replicate the issue you have described. Could you specify the versions of WordPress and Getwid plugin installed on your website? Thanks

    Thread Starter nguedes

    (@nguedes)

    5 years, 7 months ago

    Hi @dimned
    thanks for your reply.

    Wordpress:Version 5.4.1
    Getwid: Version 1.5.4

    Offcomment: interested numbering of versions 😀

    Thanks for your support.
    Tiago

    Plugin Support dimned

    (@dimned)

    5 years, 7 months ago

    Hi Tiago @nguedes,
    Thanks for your reply. Probably there is a conflict with third party plugins installed on your site or with your theme. Could you try to disable third-party plugins one by one to find out if there is any that causes a conflict?

    Thread Starter nguedes

    (@nguedes)

    5 years, 7 months ago

    Hi Dmytro @dimned
    I don’t have any other plugins except the ones recommended by the “Palmeria” theme:
    ContactForm7
    Hotel Booking Lite
    Getwid

    I’ve deactivated all of the, except Getwid, but the icons still don’t appear.

    I’ve added a new blank page and tested both “Services” templates options from GetWid and still don’t appear.

    I haven’t created a child theme for “Palmeria” or done any other change, except playing around with some text.

    Thanks for your support,
    Tiago

    Plugin Support dimned

    (@dimned)

    5 years, 7 months ago

    Hi @nguedes,
    I’ve tried to replicate the case you have described – I’ve installed Palmeria theme and all recommended plugins, added Icon Box and Services Templates but I could pick another icon after I removed the predefined ones. Could you submit a request to our support team (referring to this topic) in order to investigate the case further?

    Thread Starter nguedes

    (@nguedes)

    5 years, 7 months ago

    Hi Dmytro @dimned
    I’ve submited the request.

    Thanks for your support
    Tiago

    Thread Starter nguedes

    (@nguedes)

    5 years, 7 months ago

    Hi Dmytro @dimned ,
    I’ve managed to identify the cause:
    despite having updated my PHP version to 7.3, due to multi site configuration, cPanel was assuming 5.4.

    Host provider has updated configuration and now icons are visible. I’ve also replied to Motopress Support.

    Thanks for your support,
    Tiago

    Plugin Support dimned

    (@dimned)

    5 years, 7 months ago

    Hi @nguedes,
    Thanks for the update. PHP 5.4 is really out of date version so it is good you updated to 7.3. It would be helpful if you rate Getwid plugin here https://wordpress.org/support/plugin/getwid/reviews/

Viewing 8 replies - 1 through 8 (of 8 total)

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