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Resolved waylayer
(@waylayer)

10 months, 4 weeks ago

that is the issue, when i click the heatmap button an alert pop and say “no heatmap tag found”

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author heatmap
(@heatmap)

10 months, 4 weeks ago

Hi, sorry to hear this, we can certainly help figure out the issue.

Do you mind following with us via email support@heatmap.me or via https://heatmap.it/account/support?reason=technical, so we can get your account information and help you further?

Thanks,
lfreitas
(@lfreitas)

7 months, 2 weeks ago
I’m getting the same error.

I’ve:
– updated the plugin from version 0.4.1 to 0.5.0;
– tried different browser with incognito mode (no cache);
– deactivated and activated again the plugin.

And nothing worked.

Already send a message via https://heatmap.it/account/support?reason=technical, awaiting response.

EDIT:
I went to the heatmap’s website (https://heatmap.me/docs/tech/installation) and used the bookmarklet and it appeared again!
- This reply was modified 7 months, 2 weeks ago by lfreitas.
Plugin Author heatmap
(@heatmap)

7 months, 2 weeks ago

@lfreitas We replied to your support ticket last night. Let’s follow up there, and I’ll come back here to post back on the solution we can find here

In the meantime, I can only recommend anyone facing this issue to check their adblocker(s) settings. Some of them block tracking scripts, which of course heatmap is, even though we anonymize all data.
lfreitas
(@lfreitas)

7 months, 2 weeks ago
Thanks!
- This reply was modified 7 months, 2 weeks ago by lfreitas.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘no heatmap tag found!’ is closed to new replies.

In: Plugins
4 replies
3 participants
Last reply from: lfreitas
Last activity: 7 months, 2 weeks ago
Status: resolved

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