Title: No funciona
Last modified: December 25, 2019

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# No funciona

 *  [carosiri](https://wordpress.org/support/users/carosiri/)
 * (@carosiri)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/no-funciona-67/)
 * ActiveCampaign URL
    ActiveCampaign API Key ActiveCampaign List ID
 * están ok pero no funciona, no agrega los clientes a mi lista de Active Campaign.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [mtreherne](https://wordpress.org/support/users/mtreherne/)
 * (@mtreherne)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/no-funciona-67/#post-12271220)
 * Hi there,
 * Can you check a few settings for me so that I know what should be expected. In
   the wc-ac-hook settings (WooCommerce > Settings > Integrations) what are the 
   following:
    – Add/Update Contact: Is this checked or unchecked? – Track Order
   Status: Is this checked or unchecked? – Debug Log: Is this enabled?
 * If the debug log is not enabled then please check box to enable. Then I can troubleshoot
   your next order.
 *  [alehendrix](https://wordpress.org/support/users/alehendrix/)
 * (@alehendrix)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/no-funciona-67/#post-12284737)
 * Hi mtreherne , i’ve added the default tag on the settings but in active campaign
   i can’t see any tag added, can you help me please ? i’ve to put as default tag
   one that already exist on my wooocommerce products or in Active Campaign ? The
   tags that i’ve in the automations in Ac need to have the ame name that the tags
   i put on the products in Woocommerce ? thanks 😉
 *  Plugin Author [mtreherne](https://wordpress.org/support/users/mtreherne/)
 * (@mtreherne)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/no-funciona-67/#post-12286266)
 * Hi alehendrix,
 * I’m assuming that you have enabled the debug log? If not then please do that.
 * If the debug log is enabled then please check the debug log and let me know (
   copy and paste) the entries for one of your orders. If you have only just enabled
   the debug log then you will need to wait for your next order.
 * The debug log is found in WooCommerce > System status > Logs > wc-ac-hook-*
 * Along with the entries from the debug log, please can you confirm the settings
   you have for ‘Add/Update Contact’ and ‘Track Order Status’ found in WooCommerce
   > Settings > Integration > WC-AC Hook
 * Once I have that I can explain the reason for the tags not appearing.
 * You can enter a ‘Default Tag’ in the wc-ac-hook settings (which will be applied
   to all orders) or you can enter a product specific tag (under Product Data > 
   Advanced > ActiveCampaign Tag). If you are using WooCommerce tags then you will
   need to copy them to the ActiveCampaign Tag field (if you wanted to use those
   tags). Currently the plugin only uses the product tags in the specific ActiveCampaign
   Tag field (rather than using any WooCommerce Category or Tag field).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No funciona’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [mtreherne](https://wordpress.org/support/users/mtreherne/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/no-funciona-67/#post-12286266)
 * Status: not a support question