Title: No filter for agents
Last modified: August 22, 2016

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# No filter for agents

 *  Resolved [elmanisero](https://wordpress.org/support/users/elmanisero/)
 * (@elmanisero)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/no-filter-for-agents/)
 * I there.
    I saw a bug in the new version. Only an administrator can filter the
   tickets instead the agents cannot. I disabled all other plugins but the problem
   remains
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [elmanisero](https://wordpress.org/support/users/elmanisero/)
 * (@elmanisero)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/no-filter-for-agents/#post-5809041)
 * More details
    I have the plus version and in my site I have 31 tickets. As an
   administrator as well as Support Supervisor all filters work and I see all tickets
   but as Support Agent all filters don’t work and I see only 19 tickets
 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/no-filter-for-agents/#post-5809120)
 * Hi,
 * This fix is now added in v5.1.
    Please update your pro version now.
 * Thanks & Regards,
    Pradeep
 *  Thread Starter [elmanisero](https://wordpress.org/support/users/elmanisero/)
 * (@elmanisero)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/no-filter-for-agents/#post-5809124)
 * Hi there
    Thanks for the fix the filter but the Support Agent still see only 
   part of all tichets. Regards
 *  [gaurav9923](https://wordpress.org/support/users/gaurav9923/)
 * (@gaurav9923)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/no-filter-for-agents/#post-5809206)
 * Hi,
    As per new version support agents can only see tickets-
    1. assigned to him
    2. assigned to none
    3. created by him
 *  Thread Starter [elmanisero](https://wordpress.org/support/users/elmanisero/)
 * (@elmanisero)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/no-filter-for-agents/#post-5809238)
 * Hi, gaurav9923
 * Unfortunately for our needs all agents should see all tickets.
    I hope in the
   future there is this possibility.
 * P.S.
    For translation would be useful to update the default file I wish I could
   translate these two lines
 * Allow Agents to assign tickets
    Allow Agents to delete tickets
 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/no-filter-for-agents/#post-5809240)
 * Hi elmanisero,
 * It is possible if ticket is assigned to none. In this case all agent can see 
   all tickets.
 * For translation, yes I’ll update default.po soon in next update.
 * Thanks & Regards,
    Pradeep

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘No filter for agents’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket-
   system_868078.svg)
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## Tags

 * [filter](https://wordpress.org/support/topic-tag/filter/)

 * 6 replies
 * 3 participants
 * Last reply from: [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/no-filter-for-agents/#post-5809240)
 * Status: resolved