Support » Plugin: WooCommerce Wholesale Prices » No field to enter wholesale prices

  • Resolved Refine Graphics

    (@refine-graphics)


    Hi there,

    Recently redesigned a site and when editing products, there is no field to enter the wholesale price. The section/headings for Wholesale Pricing is there, but no place to enter the price. Please help!

    Here’s a screenshot

    WordPress 4.9.4
    Woocommerce 3.3.1
    Woocommerce Wholesale Prices 1.6.0
    WooCommerce Customizer 2.5.0
    WooCommerce Mijireh Checkout 1.0.8
    WooCommerce Role Based Methods 2.0.9
    Woo Stickers by Webline 1.1.1

    -Laura

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ray Abella

    (@supportray)

    Hi Laura,

    Thanks for getting in touch!

    There should be a wholesale price field on your Wholesale Prices section. I would suggest doing a basic debug to check which plugin or theme would possibly cause this issue. Also, please keep in mind of having a backup of your site first, before doing the basic debug.

    To do a basic debug, please switch to Twenty-Seventeen WordPress theme and deactivate plugins except for WooCommerce and WooCommerce Wholesale Prices. If the wholesale price field appears on your products, then it is likely that another plugin/theme is causing the issue. Continue to activate each plugin to check which plugin produces the issue. Afterwards, please contact the author of that plugin for further assistance.

    I hope this helps. If you have any other questions, feel free to ask me again.

    Hi Ray,

    Thanks for getting back to me. I created a staging environment to do the basic debug. I activated Twenty Seventeen, and deactivated all plugins other than Woocommerce and Woocommerce Wholesale Prices, but there is still no field showing to enter wholesale prices. I have used this plugin on other sites, so I know something is not right. I also noticed that, when viewing All Products in the dashboard, older products that would have previously had wholesale prices entered are no longer displaying wholesale prices. It’s as if the ability to enter/view wholesale prices has been disabled. Any further suggestions?

    -Laura

    Plugin Support Ray Abella

    (@supportray)

    Hi Laura,

    Thanks for keeping in touch!

    To further investigate, I would need to ask you to post this issue as a support ticket in our support form here: https://wholesalesuiteplugin.com/support/support-request-form/ and please send a temporary admin credential to your staging site so we can jump in and figure this out for you. Also, kindly leave a note that you were talking to me about this issue and include the link from this forum.

    Looking forward to helping you get to the bottom of this!

Viewing 3 replies - 1 through 3 (of 3 total)
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