Support » Plugin: Events Manager - Email Users » No feedback at Send Email

  • No emails are recieved and there is no feedback telling whether they were sent or not when Send Email is clicked. And nothing telling what is not working.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Patrick

    (@duisterdenhaag)

    Are you using a live site or a localhost?
    So you also don’t see a green success or red error message? If your page keeps loading, then there is an SMTP connection error.

    • This reply was modified 8 months, 2 weeks ago by Patrick.
    Plugin Author Patrick

    (@duisterdenhaag)

    Since there has been no response for almost two weeks, I will assume this issue has been solved. If not, please feel free to open another thread.

    I am using a live site. There is no green success og red error message.
    It is probably a SMTP connection error. The host does not allow SMTP, so I use a SMTP-host at another ISP, but they may not allow SMTP from foreign hosts.

    It would be better to use WP mail. Other mails from Events Manager is using that. There are plugins to send all WP mail via SMTP. That will handle all mail the same way independent of the plugin sending it. E.g. https://wordpress.org/plugins/wp-mail-smtp/.

    Plugin Author Patrick

    (@duisterdenhaag)

    No confirmation or error is indeed an SMTP error. Your SMTP server does not return anything. You could ask your SMTP provider if they will allow SPF entries. You will have to manually add your hosting IP to your SMTP DNS. They should be able to assist you in that, if they allow it.
    Organisations like MailChimp also need those entries, for example.

    I disagree with wp-mail.
    It has too many limitations, and especially with the Premium version it is simple NOT an option. Also, certain hooks native to Events Manager are not called when using wp_mail, but they are with any other methods.

    Plugin Author Patrick

    (@duisterdenhaag)

    Also, plugins like WP SMTP still connect to the same SMTP server as direct SMTP will. It just takes over the wp_mail function and redirects it through SMTP. So there is no major difference there. 🙂

    Plugin Author Patrick

    (@duisterdenhaag)

    For testing purposes, you could try this:
    In events-manager-email-users/includes/class-email.php comment out line 81
    ($phpmailer->SMTPSecure = $saved[‘general’][‘smtp_encryption’];)

    Save the file and test your SMTP settings. Since that is an extra security addition, it could be some servers reject it. If that solves it for you, I will remove it in the next update.

    The problem was solved by the new version of the plugin. Thank you for the option not to use SMTP!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘No feedback at Send Email’ is closed to new replies.