Support » Plugin: WooCommerce EU VAT Assistant » “No evidence for VAT”

  • Resolved Brian_Milnes

    (@brian_milnes)


    I have developed a Quotation, Invoice and Deposit system using YITH plugins.
    I am struggling to get VAT working (whereas previously, straightforward invoicing, it was working OK).
    I have tried with several VAT plugins, and now am trying yours.
    The Quotation system ignores the VAT rules when creating the potential order.
    When I try to recalculate, changing Base Location only sets VAT at country of store or country of Billing Address (in this example applying either FR or BE rates, but never applying instrastat zero VAT, as it should)
    (This appears to be the case whichever VAT plugin I am trying)
    Am I missing something very obvious? (I hope so!)
    Thanks
    https://imgur.com/VlwtIAn

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Diego

    (@daigo75)

    I’m not sure I understand the question, but I will try to answer. The EU VAT Assistant doesn’t collect VAT information from manual orders, by default. The plugin is designed for compliance with the EU VAT MOSS rules, and manual orders fall outside the scope of such rules.

    If you wish to collect VAT data from manual orders, you can enable such feature by goingo to WooCommerce > EU VAT Assistant > Options and enabling the option labelled Collect VAT data for orders entered or modified manually. That will trigger the VAT number validation and the collection of VAT data.

    Note: make sure that the meta vat_number contains the VAT number you need to validate, before clicking on Recalculate. That custom meta is where the EU VAT Assistant looks for the VAT number for the order.

    Thread Starter Brian_Milnes

    (@brian_milnes)

    Many thanks for the quick response, Diego.

    I’ll try that later and let you know.

    Cheers

    Brian

Viewing 2 replies - 1 through 2 (of 2 total)
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