Support » Plugin: Contact Form 7 » No errors, no data received

  • Resolved Chris…

    (@chris-4)


    Hi, big problems, our form is not working.
    The ‘Mail’ tab says there are no config errors.

    The form says “One or more fields have an error. Please check and try again.”

    Even though there are no errors. All fields are text or textarea that require no validation. Only one email field which is submitted correctly

    Please help!!

    • This topic was modified 3 years, 3 months ago by Chris....

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter Chris…

    (@chris-4)

    Hi, thanks for your quick reply.
    Below is the list of activated plugins.
    None have been recently added, all these plugins have been on the site for a long time.
    Other forms on the website work. Such as here: https://viptaxipro.com/contact-us/
    I hope you can solve the problem as to why validation seems to be failing when the only field needing validation is one email address.

    Many thanks, Chris

    Accordions
    Akismet Anti-Spam
    Arconix FAQ
    Better Font Awesome
    Classic Editor
    Clicky Analytics
    Contact Form 7
    Contact Form 7 – Success Page Redirects
    Contact Form 7 Image Captcha
    Contact Form DB
    Select Custom Skins Contact Form 7
    Custom Skins Contact Form 7
    Disable Comments
    Disable Gutenberg
    Duplicate Page
    Duplicator
    Easy Pricing Tables by Fatcat Apps
    Easy Updates Manager
    Final Tiles Grid Gallery – Image Gallery
    G1 Social Icons
    GDPR Cookie Consent
    Google Analytics Dashboard for WP (GADWP)
    LiteSpeed Cache
    Mammoth .docx converter
    ManageWP – Worker
    MouseWheel smooth scrolling for your WordPress website
    Open Currency Converter
    Plugins Garbage Collector
    Post Grid
    Really Simple SSL
    ShortPixel Image Optimizer
    Table of Contents Plus
    Tidio Chat
    TinyMCE Advanced
    TinyMCE Spellcheck
    UpdraftPlus – Backup/Restore
    Wordfence Security
    Upgrade To Premium | Deactivate
    Wordfence Security – Anti-virus, Firewall and Malware Scan
    WP Easy Paypal Payment Accept
    WP-Optimize
    Yoast SEO

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching theme to the default Twenty Nineteen or Twenty Seventeen and deactivating all other plugins.

    Thread Starter Chris…

    (@chris-4)

    Hi, that will kill the site.
    Plus the theme and plugins have been in use for a long time.
    Plus other Contact 7 forms on the site are working.

    Working: https://viptaxipro.com/booking-system-registration/
    Working: https://viptaxipro.com/contact-us/
    NOT working: https://viptaxipro.com/website-setup/

    Hope this helps

    Best regards, Chris

    • This reply was modified 3 years, 3 months ago by Chris....

    that will kill the site

    This is a technique commonly used in WordPress to find what is actually causing a particular problem.

    Switch temporarily (nothing will be lost when you switch back) to a WP default theme & disable all plugins other than Contact Form 7 to see if the problem goes away.

    If it does you can switch back to your theme & re-activate each plugin one by one to see when the problem occurs.

    Health Check is a good way to check this on a live site. It’s planned to be made part of WordPress Core in coming releases.

    Thread Starter Chris…

    (@chris-4)

    Hi,
    OK, I have found the Plugin that is causing the problem!

    I did not know about the Heath Check plugin which I have used to track down the problem – thank you, Neil.

    If the plugin ‘Contact Form 7 Image Captcha’ is enabled, but an Image captcha is not used on that particular form, the form will show an error:
    “One or more fields have an error. Please check and try again.”

    I have added a captcha to solve the problem, but just because this Plugin is enabled, does not mean you MUST use a captcha on every form. It is bug IMO as previously this form has worked fine without a captcha but with the plugin enabled, as I use Captchas on other forms.

    Regards, Chris

    • This reply was modified 3 years, 3 months ago by Chris....
    • This reply was modified 3 years, 3 months ago by Chris....
Viewing 6 replies - 1 through 6 (of 6 total)
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