Support » Plugin: iThemes Security (formerly Better WP Security) » No emails sent since May 30

  • The iThemes plugin has been sending Site Lockout Notification and Daily Digest emails since April 23. The last emails were sent on May 30 (7 days ago). I am not aware of any changes to the site. There are over 6000 entries in the log going back 60 days (as configured). Is there anything I can check to try to diagnose why the emails stopped?

Viewing 4 replies - 16 through 19 (of 19 total)
  • @nlpro ,

    We removed the email address noted in the link you referenced, and left our iThemes notification email field blank. Still no emails.

    Can you explain your statement below (noted in the link above)?:

    From @nlpro:

    The WordPress core filter wp_mail_from_name does the job.

    The trick is to hook into this filter for emails send by the iTSec plugin only.

    How can we hook into the filter? Snippet? Code?

    Thank you.

    @johnsgp ,

    We may have fixed the issue. Now receiving notifications, but will confirm in a week (based on cron schedule). This is what we did:

    (1) Replaced existing WP Cron with a Real Cron Job. Real Cron Job schedule set up to refresh twice in one hour.

    (2) Installed the plugin titled: WP Mail SMTP by WPForms. Plugin configured per hosting service instructions.

    Hope this helps.

    Cheers!

    @jetxpert
    Thanks for your ongoing help and sharing your solution. I’ve made a completely different change. I moved the wp-admin and wp-login pages elsewhere so the hacking stopped and I no longer have any events at all. Instead of relying on the e-mails I will now be checking for events on a regular basis by logging into the admin back end. Although this is not a long-term solution, I don’t really have a need for the notification e-mails right now so I am instead going to wait for the plugin to update again and/or events to start again before pursuing this further.

    @johnsgp ,

    Problem fixed (confirmed). We are now receiving notifications. Solution presented in my previous post (setting up a Real Cron Job and installing the WP Mail SMTP plugin) worked.

    You should try the above. Will also help your website in many other areas (email send/receive, etc.)

    Cheers!

Viewing 4 replies - 16 through 19 (of 19 total)
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