Support » Plugin: WooCommerce » no emails

  • Resolved kelderkold

    (@kelderkold)


    I have several shops, and this morning I receive a mail from paypal that money was arrived, I checked my mail but there was no orders to see, I looked at the shop adm. and the order was there, I guess that the email just was late.

    To check I made a order in another shop/domain and made the payment, but i did not receive any email as normal, neither as a shopowner or as a customer.

    So this is not only one shop i have this problem with, and there was no problems yesterday

    The page I need help with: [log in to see the link]

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  • Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @kelderkold!

    WooCommerce uses the default mailing feature in WordPress, which relies on the wp_mail() function to process mails — core itself doesn’t do the processing.

    If emails are not being sent or received, then its likely an issue with the email function on your web server

    Please work through the recommended troubleshooting steps here:

    https://docs.woocommerce.com/document/email-faq/

    Cheers!

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