No email is being sent out from UM for registration

  • Konstatninos

    (@skredlemon)


    4 months, 3 weeks ago

    Hi,

    I have an SMTP plugin installed. I have created that mailbox in my back end, and I have connected it to the SMTP plugin. I have tested outgoing messages with SMTP and it is sending out the test okay. I have also installed a Mail Logging plugin which is registering all outgoing information for every email with the site as the origin. However no data is recorded there for the registration forms. It appears like no data is being processed by UM emailing.

    When I fill in my details in the register form, no email is being received by neither the user who signed up, nor the site administrator, as expected. How can I troubleshoot this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • missveronica

    (@missveronicatv)

    4 months, 3 weeks ago

    @skredlemon

    What is your “Registration Default Role” at
    UM Settings -> General -> Users?

    Set this Role to “Require Email Activation” at
    UM User Roles -> Edit -> Registration Status

    Activate the “Account Activation Email” at UM Settings -> Emails

    Thread Starter Konstatninos

    (@skredlemon)

    4 months, 3 weeks ago

    Hi @missveronicatv

    The “Registration Default Role” is set to “Member”.

    The “Registration Status” is set to “Require Admin Review”

    The “Account Activation Email” is already activated.

    Extra information: Upon attempting to register twice using the sign-up form, I have checked the Users > Members page, and surprisingly I can see that no data is being registered for the sign ups. Perhaps the issue with the emails not being sent originates from there, and this is what should be troubleshooted first.

    Could you help me with that first instead please?

    missveronica

    (@missveronicatv)

    4 months, 3 weeks ago

    @skredlemon

    Look at the WP All Users backend page if your Registration is saved.

    Thread Starter Konstatninos

    (@skredlemon)

    4 months, 3 weeks ago

    I have managed to discover the issue at hand. You would never guess what the problem is.

    In my registration form, I have two drop-down elements. Under each I have a different registration form. When the user submits one of the forms, it is very probable there is an error. Then the page will reload, and the drop-downs now are collapsed. The errors are hidden. Therefore the user has the impression of a successful submission, but that is far from the case.

    When I realized that and expanded the appropriate drop-down, I was able to review the errors, and fix them. Then the user gets submitted correctly, and is set to be reviewed by the admin. The emails also get sent like expected.

    Therefore I reckon it is not a problem of UM’s, but rather one of poor design that I have to focus on next.

    Thank you for assisting me with this.

    • This reply was modified 4 months, 3 weeks ago by Konstatninos.
Viewing 4 replies - 1 through 4 (of 4 total)
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