No Email Connections

  • jrons02

    (@jrons02)


    9 months, 3 weeks ago

    Hi, I’m running WordPress 6.4.6 on a Bitnami stack (PHP 8.0.17, MariaDB 10.6.7). We currently do not have access to our Solid Mail login.

    The error: There was an issue in version 2.1.0 which affected a small subset of users by erroneously deactivating the Active Connection toggle on the Email Connections Page at Solid Mail → Solid Mail. Please ensure that your active connection is still correctly enabled.

    • The plugin shows up in my Plugins list in the WP Admin.
    • But in /wp-content/plugins/, there is no solid-mail/ folder.
    • As a result, Solid Mail does not appear in active_plugins, and I cannot access the Email Connections page.
    • My email logs are filled with Could not instantiate mail function. since WordPress is falling back to PHP mail().

    I suspect the plugin files were removed during or after an update, but the DB entry is still present.

    Steps I’ve taken so far:

    • Checked /wp-content/plugins/ → no solid-mail folder.
    • Verified active_plugins option in the DB → Solid Mail is not listed.
    • Confirmed Solid Mail settings still exist in wp_options (solidmail_%).

    Environment:

    • WordPress 6.4.6
    • PHP 8.0.17
    • Solid Mail 2.2.2
    • Bitnami Stack on AWS
Viewing 1 replies (of 1 total)
  • Ben Meredith

    (@benmeredithgmailcom)

    9 months, 3 weeks ago

    Hi there!

    If the plugin files are not there, that’s the first thing you need to fix. Either manually or by attempting to reinstall the plugin from the WordPress dashboard, go ahead and try to re-add the plugin. That should resolve everything.

    It sounds like the lines added to wp-config.php (for configuring the Solid Mail connection) are still there, and mucking things up because the plugin itself is not there. Reinstalling it should work, if there’s truly no directory in the /plugins/ directory related to Solid mail.

    Let us know if that doesn’t resolve things, we’re happy to help!

Viewing 1 replies (of 1 total)

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