• Resolved cisma

    (@cisma)


    Hi there,

    After using this plugins for months with succes, sales are not being tracked anymore in GA since 20-12-2016. I’ve been trying everything; but nothing’s working.

    WordPress version: 4.5.7
    Woocommerce version: 2.6.4

    I haven’t updated woocommerce since a while, would that be the solution? (need to know before I try as I have to test everything before updating.)

    Thanks, Robin

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Tatvic

    (@tatvic)

    Hi Robin,

    Thank you for contacting us!

    Kindly, share with the following details/access with us:

    • Provide Store URL with the plugin installed.
    • Share view level access of your analytics account at analytics2(at)tatvic(dot)com

    So we can troubleshoot the issue & help you to resolve the same.

    Hope to hear you soon!

    Thanks & Regards!

    HI Tatvic,

    Store URL is https://www.makeupshoppen.nl

    You have now view level access to our analytics account!

    Best, Robin

    • This reply was modified 2 years, 3 months ago by  cisma.

    I have this same issue. Not tracking since december/jan. Manually adding the code works. I guess GA has changed its code?

    • This reply was modified 2 years, 3 months ago by  dpacmittal.

    Hello,

    I have the same problem. I installed the plugin 1 day ago. Is there any solution for this problem?

    Plugin Author Tatvic

    (@tatvic)

    Hi Robin,

    Thank you for sharing access!

    We did a quick look of your store & found some javascript error on your store (screenshot) which stops the execution of our plugin & result in hindered functionality of our plugin.

    We request you to resolve the errors & get back to us so we can test it again.

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 2 years, 3 months ago by  Tatvic.
    Plugin Author Tatvic

    (@tatvic)

    Hi dpacmittal/seodd ,

    Thank you for contacting us!

    Kindly, share with the following details/access with us:

    • Provide Store URL with the plugin installed.
    • Share view level access of your analytics account at analytics2(at)tatvic(dot)com

    So we can troubleshoot the issue & help you to resolve the same.

    Additionally, we request you to open a new/separate thread for your query to avoid the conflict.

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 2 years, 3 months ago by  Tatvic.

    I think it will work now again, I deleted the plugin: WP deferred javaScript that was causing the problem I guess. I don’t get the message anymore in my console.

    Can you check?

    Thanks, Robin

    Plugin Author Tatvic

    (@tatvic)

    Hi Robin,

    Thank you for your confirmation!

    Now javascript error doesn’t appear on your store. But one error is still there (screenshot).

    Reason :

    Maybe you left the option “Impression Threshold” blank in the settings of our plugin.

    Solution:

    Set the “Impression Threshold” value as 6 default in the settings tab of our plugin (screenshot)

    Hope this helps!

    Thanks & Regards!

    Hi Tatvic,

    It’s working again, thanks!!

    Best, Robin

    Plugin Author Tatvic

    (@tatvic)

    Hi Robin,

    Thank you for the confirmation! 🙂

    Since you are satisfied with our plugin & support, we would appreciate if you can review our plugin. Your reviews will help other users to try our plugin.

    Looking forward to your review!

    Thanks & Regards!

    • This reply was modified 2 years, 3 months ago by  Tatvic.
    Plugin Author Tatvic

    (@tatvic)

    Hi Robin,

    Hope you are doing well & enjoying ur plugin! 🙂

    I wanted to reach out to you and learn if you checked my previous response?

    We didn’t hear your reviews yet.

    Please let me know in case of any query or concern.

    Thanks & Regards!

    Plugin Author Tatvic

    (@tatvic)

    Hi Robin,

    Thank you so much for your fantastic review! 🙂

    Feel Free to reach out to us in future for any queries/concern.

    Happy Analyzing!

    • This reply was modified 2 years, 3 months ago by  Tatvic.

    Hi Tatvic,

    Same problem, please check my store: http://www.thebikergear.com. I have share your read ga data permission.

    Thank you.

    Plugin Author Tatvic

    (@tatvic)

    Hi,

    Sorry for the delay in response!

    While we are looking into your query; request you to open the new thread regarding your issue to avoid the conflict & maintain the records.

    Thanks & regards!

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘No ecommerce data in GA’ is closed to new replies.