• Resolved isabella92

    (@isabella92)


    Hello!

    I have installed your plugin and I also have Google Analytics Dashboard för WP (GADWP). I have had it for about 2 weeks but there is still no data coming in to my reports. Can you please help me?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • (no data in my enhanced ecommerce reports I mean)

    Plugin Author Tatvic

    (@tatvic)

    Hi @isabella92,

    Thank you for writing to us!

    We did a quick look of your store and found that you have inserted UA-ID in an incorrect format(Screenshot). Prefix “UA-“ & Postfix “-1” are missing. It should be like “UA-XXXXX-Y” format.

    Additionally, We found that your store is having a child/custom theme & as we have mentioned in the description & FAQs, the free version is not fully compatible with the child/custom theme.

    Hope this helps!

    Thanks & Regards,

    Okay thank you so much for your quick reply!

    I have now changed the UA-ID so hopefully it should be correct.

    So if I do not upgrade to premium does this mean the enhanced e-commerce reports wont work at all, or will it work a little bit?

    How much does premium cost?

    Plugin Author Tatvic

    (@tatvic)

    Hi,

    There is no particular pattern is there to identify which track will not work with the child theme because when the store is having the child theme, it overrides the standard woocommerce functions & hooks which restricts the execution of the function from our plugin.

    Regards,

    Okay so what you´re saying is it wont help if I upgrade to the premium version?

    Plugin Author Tatvic

    (@tatvic)

    Hi,

    The premium version will definitely help you. This forum is for the free version queries only so suggest you contact us at analytics2(at)tatvic(dot)com for the premium version inquiry.

    Thanks & Regards,

    Ok I will do that. Thank you for your help 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘No ecommerce data coming in’ is closed to new replies.